Vice President, Global Client Operations - Focus on Talent and Training

Company description

Spark Foundry was built during the most transformative time in the history of advertising and marketing. We deliver everything a traditional media agency has to offer and have grown into one of the world's most successful agencies by helping brands evolve their marketing by leveraging identity, commerce, artificial intelligence, and more to connect with people. Transformation is part of our DNA. Spark Foundry's start-up spirit delivers high-touch approaches and a never-ending desire to challenge the status quo. Combined with Publicis Media's powerhouse soul leveraging connected data assets, advanced AI applications, and investment clout, we "Bring HEAT to Brands." No other agency possesses the expertise that we do to address today's most pressing challenges to drive business transformation through media.

Overview

The Vice President, Global Client Operations - Talent, Training, Knowledge Management and Communications is an integral role within the Spark Foundry team, responsible for monitoring and building internal operational processes throughout the account.

Responsibilities

Talent Enablement, Training & Onboarding

• Deliver standardized, role-based learning pathways (onboarding, leadership, technical, functional) with regional adaptability

• Build competency frameworks, compliance, certifications, and training-of-trainers models to enable scale, quality, and succession

Staff Planning, Talent Tracking & Culture

• Own the global plan in partnership with HR and leadership, aligned to approved operating models, scope, and capacity needs

• Establish talent tracking and visibility across roles, capabilities, readiness, and deployment by region

• Connect staffing data with onboarding, learning progress, and competency attainment to enable proactive workforce planning

Enterprise Knowledge Management & Best Practice Enablement

• Establish and govern operational and institutional knowledge

• Activate communities of practice and knowledge champions across regions and functions

• Lead internal and external awards programs tied to knowledge, innovation, and operational excellence - curating submissions, showcasing best practices, and reinforcing standards of excellence

Communications Leadership

• Own communication across internal teams and client-facing touchpoints, ensuring clarity, consistency, and momentum around operating model execution, capability evolution, and innovation

• Develop and manage editorial calendars spanning internal and client communications, including newsletters, leadership updates, industry trends and capability POVs, innovation letters, and launch communications

• Partner with business, strategy, and capability leaders to translate initiatives into clear, relevant, and actionable content tailored by audience (executive, regional, functional, client)

• Ensure communications reinforce talent culture, engagement, recognition, and shared ways of working, highlighting excellence, innovation, and cross regional collaboration

Platforms, Measurement & Governance

• Define and track KPIs for onboarding effectiveness, learning outcomes, staffing health, engagement signals, knowledge usage, and adoption

Qualifications

• Must have 10+ years of experience in global operations, operating model design, or enterprise program leadership within a complex, matrixed organization (agency, consultancy, or equivalent)

• Experience managing internal and external awards programs, including nomination processes, coordination, and recognition execution

• Ability to manage and maintain a Knowledge Hub

• Strong client management/consultative experience both presenting and resolving issues

• Solid communication skills, able to write clearly, speak professionally, and convey complex technical concepts to a non-technical audience

• Must have a strong attention to detail, and be able to quality-check their teams' work to ensure data anomalies and mistakes are caught prior to delivery to the client teams

• The role requires strong management capabilities, operational as well as strategic, to ensure that guidance is given to all teams on enhancing the product as the account matures

• Hands-on problem-solving abilities and a "can do" approach (someone who is a both a thinker and a doer)

Additional information

Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [email protected] .

Compensation Range: $149,340- $239,148 annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. Temporary roles may also qualify for participation in our 401(k) plan after eligibility criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 05/08/2026.

All your information will be kept confidential according to EEO guidelines.

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