The Hatch Cafe Manager

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About Jamestown Community College:

Jamestown Community College, a SUNY institution, is a comprehensive community college with degree granting campuses in Jamestown and Olean, New York. JCC is an innovative, open access institution that meets regional education needs by providing transfer degree programs, career programs, community service, developmental education, and training programs for business and industry. Guided by principles that emphasize student success and continuous improvement, JCC welcomes applications from qualified, enthusiastic candidates.

Position Description:

Full-time, 35 hours per week, Monday-Friday. The Cafe Manager is responsible for managing the daily operations of the bakery/coffee shop, including oversight of employees, food ordering, inventory management, approval of employee timesheets, scheduling, and ensuring adherence to opening and closing procedures. The ideal candidate will have strong leadership skills, a keen eye for detail, and a commitment to maintaining high standards of customer service.

Essential Functions:

1. Operations Management: Oversee all aspects of cafe operations to ensure efficiency and profitability. Assist in all levels of the operation from baking to waiting on customers, to food and beverage prep.
2. Employee Oversight: Supervise, train, and support staff, fostering a positive and productive work environment. Address any employee issues swiftly and professionally according to JCC contracts and procedures.
3. Food Ordering and Inventory: Manage food and beverage ordering, maintain inventory levels, and ensure quality control.
4. Timesheet Approval: Review and approve employee timesheets, ensuring accurate payroll processing.
5. Scheduling: Create and manage staff schedules to ensure adequate coverage and optimal service.
6. Covering: Covers when needed for morning and/or afternoon shifts; assistas during peak times.
7. Opening/Closing Procedures: Ensure proper opening and closing procedures are followed, maintaining security and cleanliness.
8. Customer Service: Provide exceptional customer service, addressing any issues or complaints promptly and professionally.
9. Financial Management: Monitor financial performance, manage budgets, and implement cost-saving measures.
10. Health and Safety Compliance: Ensure compliance with health and safety regulations, maintaining a clean and safe environment. Maintaining SERV-SAFE certification.
11. Other Duties: Performs other duties as assigned.

Qualifications:

Required: Proven experience as a Cafe Manager or similar role in the food and beverage industry. Proficiency in point-of-sale (POS) systems and inventory management software. Knowledge of health and safety regulations.

Must possess: Strong communication and interpersonal/human relations, team management skills, commitment to providing excellent customer service with a friendly and approachable demeanor, problem solving, leadership, and organizational and multitasking abilities. Ability to work flexible hours, including early mornings, some evenings, some weekends and some holidays.

Salary: $19.00-20.00/per hour . Excellent benefits package, including medical and dental insurance, paid vacation and sick leave, and NYS retirement.

Final candidates are subject to a pre-employment criminal background investigation.

Please note that Jamestown Community College does not sponsor H-1B Visas.

Application Instructions:

To be considered for this position, please complete the required online application and submit the following required documents, by clicking on the link below:

1. Resume.
2. Cover letter.
3. Transcripts (unofficial copies are acceptable at application but official transcripts will be required prior to appointment).
4. Names and contact information for three professional references.

You will receive an acknowledgement email from the system for this position. If you do not receive this confirmation email within 15 minutes of applying, please check your junk/spam folder. You can also log back in to view your submitted application from the Applications list. Click on FAQs for more details and step-by-step instructions.

Important: Do not use autofill to complete your application.

Review of applications will commence immediately and continue until position is filled.

Please contact [email protected] with any questions or concerns.

JCC Non-discrimination Notice

Jamestown Community College does not discriminate and will make all decisions regarding admission and the entire educational process of its students, and recruitment, hiring, promotion, and other terms and conditions of employment without discrimination on the basis of sex, gender (including sexual harassment, gender harassment, and harassment due to pregnancy, childbirth, breastfeeding, and related conditions), gender identity, gender expression, gender non-conformity, sexual orientation, marital or domestic partner status, race, creed, color, national origin, ancestry, religion, physical or mental disability, medical condition, genetic information of an individual or family member of the individual, requesting an accommodation, veteran or military status, family care status, requesting or taking pregnancy, parental or disability leave, age, or any other characteristic protected by federal, state or local law, or regulation. All such discrimination and harassment is unlawful and will not be tolerated by JCC.

If any faculty, staff, employee, or any job applicant believes they have been subject to discrimination or harassment during any phase of the recruitment process or in the workplace, they may file a complaint under JCC's Human Right and Affirmative Action Policy. For these purposes, any incident should be reported to one of JCC's Civil Rights Compliance Coordinators. The name(s) and title(s) of the designated Civil Rights Compliance Coordinator(s)/Officer(s) and their complete contact information are available at sunyjcc.edu/nondiscrimination.