Boutique Assistant - Soho
- Ensures an exceptional client experience by welcoming and tending to clients as they enter the boutique and navigate through the store. Offering beverage service, providing the wait time, etc.
- Assist selling team with running products, wrapping products for clients, client’s beverage service and clean-up, coat check, faxing/copying forms as need.
- Supports the sales team with handling service items, providing to the service/operations team for repairs.
- Participates to all inventory checks, and properly handles merchandise including movement within Boutique Inventory Tool, tagging, Quality Control, organization, protection, cycle counts, daily counts, auditing and reconciliation/problem solving.
- Handles daily replenishment and ordering of supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations
- Participates to set up and breakdowns at opening and closing of the boutique.
- Assist as needed with the proper preparation and packaging of product for shipment.
- Understands and complies with all policies and procedures, including Chloe security and operational procedures (i.e. product handling, inventory control, etc.).
- Support the sales team and ensure audit compliance (i.e. tax exemption form, 8300 form, external boutique transactions, gift certificates, sales recognition and telephone order).
- Develop deep understanding and knowledge of brand and products to convey Chloe purpose and core values.
- Adhere to visual guidelines, active participation in daily store set up/ pulling of showcases and visuals merchandising as well as daily replenishment of stock.
- College degree preferred.
- Previous experience in luxury retail or hospitality is a plus.
- Must be available to work retail hours including weekends.
- Ability to work in a fast-paced retail store environment.
- Basic computer skills (tablets, PC).
- Must be able to stand on feet all day.
- Passionate about Chloe
- Additional language skills are a plus.
- Excellent interpersonal and communication skills are required.
- Strong understanding of Customer Service needs and Customer priorities.
- Strong attention to detail with the ability to multitask with precision.
- Ability to project an approachable and professional image in personal appearance, manner, and demeanor.
- Self-Starter with Team-Player approach.
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