Business Development Manager

Bay Ridge Subaru, located on Cropsey Ave in Brooklyn, N.Y. is looking to hire a responsible and friendly professional to join our rapidly growing team as a BDC Manager. The “right individual” will be courteous, outgoing and possess a strong penchant for keeping our customers completely satisfied. If you are looking for a long-term career, this is your opportunity to join our busy and dedicated team! Please EMAIL ONLY all resumes/applications to [email protected] .

What We Offer:

• Paid vacation & sick time


• Employee purchase program


• Paid Training


• Growth opportunities

Responsibilities

• Create, maintain and measure the internet and business development processes (for both sales and service)


• Manage a group of customer service representatives in a call center environment


• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators


• Cultivate engaged, intelligent and consistent staff


• Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet


• Contribute to high scores for the manufacturer’s customer satisfaction index (CSI)


• Strive for continual improvement in the BDC and the company as a whole. Give recognition when it is earned


• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity

Qualifications

• 2-3 years of automotive experience


• 3 years of experience as a BDC Manager


• Superior communication skills, both oral and written


• Strong email and phone presence is necessary


• Exceptional leadership skills


• Outstanding organizational skills


• Ability to stay strong and calm in a stressful environment; must thrive under pressure


• Ability to pass pre-employment background check and drug test

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.