Reservation Clerk (TE)

: Maryland Department of Transportation MARYLAND TRANSIT ADMINISTRATION Reservation Clerk (TE) Temporary (8138) application are accepted online only **Bilingual applicants are encouraged to apply** The Maryland Department of Transportation Maryland Transit Administration (MDOT/MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day. The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team. This recruitment is open to all qualified applicants. The resulting list of qualified candidates will be used to staff current and future vacancies. The Maryland Department of Transportation's Maryland Transit Administration (MDOT MTA) is recruiting for Reservation Clerks(Temporary). MDOT MTA is seeking career- oriented individuals who are reliable; professional; organized; patient; empathetic and who will demonstrate consistently excellent telephone customer service skills to work as Reservation Clerks in its computerized Mobility Call Center. The Call Center is a modern facility with a business professional dress code located just off the interstate and is also easily accessed through the MDOT MTA Metro and MDOT MTA Bus Systems. The Mobility Reservation Clerk will speak with customers by telephone and will schedule transportation services to individuals covered under the ADA (Americans with Disabilities Act) who have a permanent or temporary disability. The Clerk will answer inquires in a professional, timely and accurate manner while entering data into a specialized computer application system at the same time. Must be able to work in a fast-paced structured professional environment and be able to research and resolve customer concerns. This position is located in Baltimore City, Md

Qualifications

Education : Possession of a high school diploma or an equivalency (GED) certificate. Experience : Three (3) years of experience in a customer service telephone position providing a service to customers while demonstrating the ability to simultaneously answer telephones, resolve customer concerns and make related data entry functions on a computerized system in a call center environment. Experience working with individuals with disabilities or a special needs population is preferred. Knowledge of the Baltimore Metropolitan area is required. Applicants will be required to successfully demonstrate speed and accuracy in their data entry skills by passing an examination administered on a computer. SUBSTITUTION INFORMATION Candidates may substitute U.S. Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant on a year-for-year basis for the required education and experience. If you have held more than one (1) position at the same employer, please list each position (and the duties of that position) that you held and the length of time that you held each position. NOTE : Applicants must be able to work various shifts: (daytime, evenings, weekends and holiday shifts) as determined by the needs of the Mobility Department. This is a temporary assignment for at least 6 months with the possibility of extention. ENVIRONMENTAL CONDITIONS The Mobility Reservation Clerk is an essential personnel position designated by the MTA to be critical in maintaining the operation of the Mobility Call Center during significant service emergencies or adverse weather conditions and the employee must report to work as scheduled. This job requires sitting for long periods of time.

Licenses & Certifications

N/A