Administrative Operations Supervisor

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Duties

The Operations Supervisor performs supervisory work related to the full range of agency operational duties. The incumbent serves as a first line supervisor over administrative staff operations (e.g. reception, probation administrative assistants, probation technicians, record room personnel, case processing personnel, etc.) The Operations Supervisor primarily directs staff and ensures compliance with the appropriate guidelines, policies, and internal controls. Responsibilities

• Supervise employees involved in operational activities, including assigning and reviewing work, evaluating performance, and recommending disciplinary actions. Develop and conduct employee performance evaluations. Assist in developing work standards. Supervise, delegate, and prioritize workload. Implement staff procedures and conduct staff meetings. Oversee office functions. Identify issues and resolve disputes. Maintain accurate documentation, statistics, and employee records. Train staff on policies, procedures, and internal controls. Make recommendations regarding employee appointments, promotions, and separations.
• Supervise agency operations. Coordinate and communicate office procedures with unit executives and administrative staff. Assists with the Court's emergency planning and preparedness program, including testing.
• Communicate and respond to management requests regarding operations. Answer procedural questions for Executive Team.
• Abide by the Code of Conduct for Judicial Employees and court confidentiality requirements. Demonstrate sound ethics and good judgement at all times. Handle confidential and sensitive information appropriately.
• Coordinates with Operations Deputy to provide training for administrative staff.
• Collaborates with the Operations Administrator in the recruitment and hiring of administrative staff.
• Ensures adequate coverage for each office location, assigning staff members to tasks and divisions dependent on agency need.
• Acts as the Data Quality Administrator by reviewing, identifying, and researching the accuracy, timeliness, and quality of data entered into internal electronic databases.
• Works closely with data staff and information technology staff in recommending and implementing new case management functionality.
• Perform quality control audit procedures and practices for the CUE, which include the use of DSS reports.
• Analyze and respond to statistical inquiries from Executive Team or Staff.
• The Administrative Operations Supervisor will report directly to the Deputy Chief U.S. Probation Officer and ultimately to the Chief U.S. Probation Officer.

Requirements

Conditions of Employment

Final applicant for this position is subject to a full background records check, fingerprint submission, credit bureau check and submission of certified academic transcript. Offer of employment is contingent upon favorable completion of these checks.

Qualifications

Applicants must possess a four-year degree from an accredited college or university, plus have at least seven (7) years of progressively responsible administrative, technical, professional, supervisory or managerial experience that provided an opportunity to gain (1) skill in developing the interpersonal work relationships needed to lead a team of employees, (2) the ability to exercise mature judgment, and (3) knowledge of the basic concepts, principles and theories of management, and the ability to understand the managerial policies applicable to the judiciary.

Education

Applicants must possess a four-year degree from an accredited college or university.

• Benefits

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Please read the "Next steps" section for more information.

• Benefits

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• Required Documents

  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

  All applicants must submit no more than a two-page letter of interest which addresses the following:

  • Outlines the applicant's relevant qualifications, skills, and experience necessary to perform the position, as well as how their selection would benefit the district.
  • Outlines what leadership qualities the applicant possesses to ensure that the team is efficient, productive, timely, and in compliance with policy.
  External applicants must also submit the following documents:
  • Letter of interest;
  • Resume; and
  • Federal Judiciary Branch Application for Employment - AO78 (which can be obtained on agency's website at under Job Applicants/Internships).

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

• How to Apply

  Please submit all documents combined as a single PDF file, via email to: [email protected] - With subject line: NYEP 25-10 Administrative Operations Supervisor All Submissions must be received by 5:00 p.m. on the preference date.

  Agency contact information

  Human Resources Email [email protected] Address US Courts, New York Eastern Probation 147 Pierrepont Street Brooklyn, NY 11201 US

  Next steps

  Only the most qualified candidates will be contacted.

• Fair and Transparent

  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

All applicants must submit no more than a two-page letter of interest which addresses the following:

• Outlines the applicant's relevant qualifications, skills, and experience necessary to perform the position, as well as how their selection would benefit the district.
• Outlines what leadership qualities the applicant possesses to ensure that the team is efficient, productive, timely, and in compliance with policy.

External applicants must also submit the following documents:

• Letter of interest;
• Resume; and
• Federal Judiciary Branch Application for Employment - AO78 (which can be obtained on agency's website at under Job Applicants/Internships).

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help

This job is open to

• The public

  U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

This announcement is open until filled. Applicants must be U.S. citizens and not have reached their 37th Birthday.