Room Service Server - Room Service

Job Description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:

Job Description:

Located in the heart of Midtown Manhattan, Hard Rock Hotel New York delivers a dynamic blend of elevated hospitality and cultural energy. Our hotel is more than a destination, it is a stage where music, design, and service come together to create unforgettable moments. 

At Hard Rock, our employees are Band Members, each bringing their individuality, passion, and expertise to the guest experience. Together, we create an environment that is vibrant, refined, and authentically Hard Rock. 

THE ROLE

We are seeking a Substitute In Room Dining Server  to join our team to cover a temporary leave 

In this role, your day is shaped by movement, energy, and connection. You’ll spend your time picking up orders with precision, ensuring each tray is complete, warm, and beautifully presented before delivering it to guests with grace and confidence. You’ll enter each room ready to serve with warmth, attentiveness, and a genuine desire to exceed expectations. Whether answering questions about menu items, assisting with wine selections, or helping guests navigate the property, you’ll be the person they rely on for clarity, patience, and a warm smile.

You’ll also play a key part behind the scenes: setting up and breaking down tables and trays, polishing glassware and silverware until it gleams, stocking linens and condiments, and keeping side stations organized and ready for action. You’ll take phone orders with clarity and personality, communicate seamlessly with the kitchen and other departments, and make sure every step of service is delivered with professionalism and care. Along the way, you’ll follow strict safety, sanitation, and alcohol service guidelines to keep both guests and team members safe.

Every interaction becomes a chance to create something special, whether you’re delivering amenities to VIP suites, resolving a guest concern, or simply offering directions with a friendly escort. You’ll take part in meetings, contribute ideas, learn about new programs, and embrace the culture and energy that make our property unique. Your goal is simple: help create an environment where guests feel recognized, welcomed, and impressed—and where your team feels supported and inspired.

WHAT YOU WILL ROCK

To thrive here, you bring at least two years of prior service experience, ideally within a four or five star hotel environment, along with the ability to communicate clearly, stay patient under pressure, and approach every situation with tact and professionalism. You’re comfortable reading instructions, performing basic math, and speaking confidently with guests. If you speak additional languages beyond English, even better. You understand the rhythm of lifestyle hotels and premium dining, and you’re ready to work evenings, weekends, and holidays when the property is at its most vibrant.

This role is active and hands-on. You’ll spend a good portion of your shift walking, carrying, bending, lifting up to 50 pounds, and working in environments that may be warm, cool, loud, or busy. Manual dexterity and strong hand eye coordination will help you manage trays, utensils, and service items with ease. Through all of it, you carry yourself with a professional appearance and a positive attitude, staying mindful of confidentiality and respectful communication at all times.

Most importantly, you see yourself as part of something bigger: a team committed to exceptional service, ethical operations, sustainability efforts, and a culture that celebrates both individuality and collaboration. You listen, you learn, you grow, and you take initiative to help wherever needed. With each guest you serve and each moment you create, you amplify the spirit of hospitality that defines our property.

WHAT YOU BRING, THE HARD ROCK STANDARD

• You anticipate guest needs and act with intention 

• You deliver service that is both polished and personal 

• You take ownership of every detail of the guest journey 

• You contribute to a collaborative, energized, and high-performing culture 

• You are detail-oriented, highly organized, and thrive in a fast-paced, high-expectation environment. 

• You are a natural leader who communicates effectively, leads with professionalism, and inspires those around you to perform at their best.  

• Your ability to anticipate needs, solve problems, and maintain high standards sets you apart. 

COMPENSATION & BENEFITS

• This is a union, hourly position 

• We offer a competitive benefits package including medical, dental, vision, paid time off, retirement savings, and employee perks. 

• Hard Rock Hotel New York is an equal opportunity employer and complies with all applicable federal, state, and local employment laws. 

• Applicants must be authorized to work in the United States. 

TAKE THE STAGE

If you are ready to bring your talent, energy, and individuality to a brand that values both luxury and personality, we invite you to apply and join the Hard Rock Hotel New York Team.

Pay Range: