Ride-Along Coach- Plumbing, HVAC & Electrical Service Teams

Job Description

Job Description

Are you a coach at heart with a background in the trades? Join a team that values consistency, professionalism, and growth.

About the Role:
We’re seeking a Ride-Along Coach to work directly with our Plumbing, HVAC, and Electrical technicians in the field. Your mission is to ensure our techs follow our proven systems, deliver 5-star service, and stay accountable to the checklist and standards that drive results. You’ll observe, correct, coach, and reinforce proper procedures to maintain top-tier performance and customer experience.

Key Responsibilities:

• Ride along with technicians in the field to monitor job performance
• Ensure technicians are following standardized checklists and company procedures
• Identify and correct behaviors that do not align with our service system
• Provide real-time coaching and feedback to improve technical and soft skills
• Report trends, training gaps, and wins to department managers
• Support a culture of accountability, integrity, and consistent execution

What We’re Looking For:

• Experience in the Plumbing, HVAC, or Electrical trades (field or management)
• Strong communication and coaching skills
• Detail-oriented with a passion for systems and process adherence
• Ability to give constructive feedback and hold others accountable
• Organized, self-motivated, and able to work independently
• Nexstar and Service Titan Experience Preferred

Perks & Benefits:

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for growth and leadership

If you are committed to providing the very best service for customers, you might be a great fit for NH Ross! Our family-run company is always on the lookout for the very best in plumbing, heating, cooling, and electrical, from experienced technicians and managers to reliable warehouse staff and administrators.

Company Description

If you are committed to providing the very best service for customers, you might be a great fit for NH Ross! Our family-run company is always on the lookout for the very best in plumbing, heating, cooling, and electrical, from experienced technicians and managers to reliable warehouse staff and administrators.