Customer Care Associate

Job Description

Job Description

Description:

Utica First Insurance Company has been serving the insurance needs of families and businesses for over 100 years. We have a dedicated “team” of employees and offer continuing opportunity for personal career growth.

Utica First Insurance Company is currently seeking an entry level Customer Care Associate for our Oriskany, NY location.

**** Candidate must speak fluent Portuguese****

Reports To
Customer Care Supervisor

Schedule:

Monday-Friday, 8:00am to 4:00pm

Responsibilities Include but are not limited to:

· Answer calls daily in accordance with the average call volume of the department within a five percent margin.

· Customer Care Associates will attend to incoming emails to the [email protected] general mailbox with an average volume within that of all team members within a five percent margin

· Maintain thorough tickets for all contact with our customers (insureds, agents, and other parties involved with a policy)

· Attempt call backs to all callers who leave messages with an emphasis made on completing these call backs within three hours of notification that someone has left a message

· Display professionalism in phone calls and description in handling personal financial information

· Maintain an incoming call answer rate of 80% or higher

Position Qualifications:+

· Candidate must speak fluent Portuguese

· Previous experience in customer centric positions

· Previous experience in financial or insurance services preferred

· Demonstrates excellent verbal and written communication skills

· Self-motivated

· Ability to learn and navigate multiple computer applications

Utica First offers:

· Competitive starting salary

· Medical (first of following month)

· Dental

· Vision

· Life and Disability Insurance

· Company paid LTD

· Flexible Spending Accounts

· Health Savings Accounts

· Matching 401(k) Plan

· Roth 401k Plan

· Bonus program

· Generous Vacation, Sick and Personal Leave

· Generous holidays (to include Birthday)

· Business casual environment

Pay Range:

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Utica First’s total compensation package for employees. The hourly base pay range for this role is $19.50 to $21.00