General Manager

Job Description

Job Description

Holiday Inn Express Plattsburgh, NY is seeking a General Manager that is highly motivated, determined, and results oriented.

Position Overview:
Under the direction of the Vice President of Operations & Strategy, the General Manager is responsible for managing the property operations on a day to day basis to ensure optimum performance and continual improvement in guest services, employees, sales/marketing, property appearance, and profit/financial control. The ideal candidate will have a strong sense of urgency, personal initiative, and determination, be able to drive sales and exceed expectations of both team members and guests. We are looking for an experienced candidate with a proven track record of successfully managing a hotel's overall operation.

Job Responsibilities:

• Monitor profitability of hotel through verification and analysis of monthly P&L’s. Work through team members to assist and initiate corrective actions.
• Monitor cost and inventory matrixes.
• Creates the Annual Budget for the hotel.
• Actively participates in sales initiatives including but not limited to weekly teleconferencing calls and revenue management calls.
• Forecasts projections weekly.
• Actively participates in creating the annual marketing plan.
• Passes the brand initiated Quality Assurance inspections with high results. Provides corrective actions for any deficiencies.
• Maintains knowledge of product and service quality standards for the brand. Ensures adherence to brand standards. Ensures all safety standards are being maintained.
• Monitors customer service scores through brand reports, social media and 3rd party sites. Ensure deficiencies are addressed and corrected.
• Ensures best practices are being used in the execution of hiring and training.
• Assists or establishes training and development programs for all associates.
• Administers the annual performance review of immediate reports; oversees the annual reviews of all team members.
• Ensures acquisition of competitive talent for the hotel, and promotes opportunities to attract and retain a high performing diverse workforce.
• Executes and monitors goals and strategies assigned to the hotel.
• Ensures all staffing levels are met and to make arrangements to insure such.
• Manages human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention and conducting regular employee meetings.
• Creates and maintains a positive, professional working environment in the hotel.
• Each associate will adhere to a strict code of providing excellent and consistent service through brand directed initiatives.
• Provide hands on leadership to ensure proper execution of hotel policies and procedures.
• All other duties and special projects as assigned.

Qualifications:

• Bachelors degree preferred but not required.
• Minimum 3 years’ of experience in a similar position or the equivalent combination of education and experience.
• Strong organizational skills.
• Proficient in Microsoft Word and Excel.
• Ability to create and develop a dynamic team.
• Ability to problem solve and be flexible.
• IHG brand experience required

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