Resident Experience Manager - New York, NY

Resident Experience Manager Full-Time | Field-Based | New York City | Natural Wireless

Position Summary: Natural Wireless, a leading provider of building-wide high-speed Internet service, is seeking a proactive and personable Resident Experience Manager to serve as the face of our company across a portfolio of luxury residential buildings in New York Metro area. This position is perfect for a self-motivated professional who excels in relationship management , enjoys engaging with diverse communities, and takes pride in delivering exceptional service experiences, all while working in the field and independently setting their own daily schedule.

Key Responsibilities

• Act as the primary point of contact between Natural Wireless and property managers and building staff.
• Set up appointments to visit assigned residential buildings daily to maintain strong relationships and ensure resident and property satisfaction.
• Educate property staff about Natural Wireless’ services, benefits, and value proposition.
• Coordinate and execute on-site promotional efforts including lobby hours and resident events.
• Develop tailored outreach strategies to maximize awareness and sign-ups within each building.
• Track resident feedback, building-specific issues, and opportunities to enhance service delivery.
• Collaborate with internal teams to address buildings’ management inquiries and service concerns.
• Maintain detailed records of visits, events, and engagement metrics using Pipeline CRM.
• Participate monthly team meetings at the NJ headquarters and contribute to ongoing improvement initiatives.

Qualifications

• Excellent interpersonal, communication, and customer service skills.
• Professional demeanor with the ability to engage with residents, leasing staff, and property management teams.
• Highly organized and self-motivated with a strong attention to detail.
• Experience in property management, residential services, hospitality, or customer engagement is a plus.
• Familiarity with CRM systems (e.g., Pipeline CRM), Google Workspace, and Microsoft Office.
• Ability to travel daily throughout NYC and facilitate lobby events in evenings as needed.
• Able to lift up to 25 lbs for marketing displays or event materials.

W hat We Offer

• Competitive salary and comprehensive benefits package.
• A dynamic, field-based role with flexibility and independence.
• The opportunity to play a key part in expanding next-generation Internet services in NYC.
• Supportive team environment with room for career growth.