Provider Inboxologist

Job Description

Job Description

Description:

Oak Orchard Health

Join a mission-driven healthcare organization dedicated to improving the health of our communities. As a Provider Inboxologist, you will play a key role in supporting providers, improving patient access, and ensuring timely clinical follow-up across Oak Orchard Health's network of primary care practices.

Why Join Oak Orchard Health?

• Competitive salary
• Flexible scheduling with hybrid work opportunities
• Comprehensive medical, dental, and vision insurance
• 403(b) retirement plan with company match
• Generous paid time off and paid holidays
• Tuition reimbursement
• Public Service Loan Forgiveness (PSLF) eligible
• Company-paid life insurance
• Professional development and continuing education opportunities

Position Summary

The Provider Inboxologist serves as a centralized clinical resource responsible for managing provider inbox workflows, medication refills, patient communications, laboratory and imaging results, and follow-up care. This role partners with providers, nurses, and support staff to improve efficiency, maintain continuity of care, and enhance the patient experience.

Key Responsibilities

• Manage provider inbox messages and prioritize clinical tasks
• Review and process medication refill requests according to established protocols
• Respond to patient portal messages and telephone encounters
• Review laboratory and imaging results and coordinate appropriate follow-up
• Communicate test results and treatment recommendations to patients
• Conduct telehealth visits for appropriate patient concerns
• Review hospital records, consultation notes, and external clinical documentation
• Support providers during vacations, leave, and other absences
• Collaborate with nurses, providers, and practice staff to resolve urgent patient needs
• Order preventive screenings and support population health initiatives
• Document clinical decisions and patient interactions within the electronic health record
• Participate in workflow improvement efforts to enhance provider efficiency and patient access
• Performs other duties as assigned

Required

• Current New York State license as an MD, DO, Nurse Practitioner, or Physician Assistant
• Minimum three years of primary care or ambulatory care experience
• DEA registration and prescribing authority
• Experience interpreting laboratory and diagnostic results
• Strong clinical judgment and decision-making skills
• Proficiency with electronic medical records

Preferred

• Experience in a Federally Qualified Health Center (FQHC) or community health setting
• Telemedicine experience
• Experience with population health and quality improvement initiatives
• Familiarity with eClinicalWorks

Join Our Team

If you are passionate about delivering high-quality patient care while supporting providers and improving healthcare access, we encourage you to apply and become part of the Oak Orchard Health team.