Senior SaaS Program Director

Job Description

Job Summary:

As part of the Customer Success Services team, the SaaS Program Director is responsible for leading large-scale, cross-functional programs that drive the delivery, adoption, and success of Oracle's SaaS offerings. This role works closely with product management, engineering, go-to-market, and customer success teams to ensure successful execution of complex programs from conception through completion. The ideal candidate brings deep SaaS expertise, specifically in the ERP, HCM, and CX areas, exceptional leadership skills, and a proven ability to deliver results in a dynamic, global environment.

Responsibilities

Key Responsibilities:

• Lead the planning, execution, and delivery of complex SaaS programs aligned with the customer's strategic objectives.

• Oversee cross-functional project teams, including product managers, engineers, sales, marketing, and support, ensuring collaboration and accountability.

• Define program scope, goals, milestones, metrics, and deliverables; ensure alignment across stakeholders.

• Develop and manage program budgets, resource allocation, timelines, and risk mitigation plans.

• Drive operational excellence through standardization of best practices, process improvement, and continuous learning.

• Monitor program progress, generate status reports, and present outcomes to executive leadership.

• Foster a culture of customer-centricity, compliance, and innovation.

• Identify and resolve program issues and dependencies quickly and effectively.

• Manage relationships with key internal and external stakeholders including customer c-level executives.

Qualifications:

• Bachelor's or Master's degree in Business, Computer Science, Engineering, or a related field or equivalent experience

• 10+ years of progressive experience in program management, including 5+ years leading large-scale enterprise SaaS initiatives.

• Demonstrated expertise in SaaS business models, cloud solutions, and software delivery.

• Strong leadership, people management, and communication skills.

• Proven ability to influence and partner across diverse, global organizations.

• Experience with Agile, Waterfall, and hybrid program management methodologies.

• Strong analytical and problem-solving abilities.

• PMP or similar certifications (preferred).

• Experience in a highly regulated, security-conscious enterprise environment is a plus.

• Ability to travel to client site 50 - 60%

Why Oracle?

Join us to shape the future of enterprise SaaS at a global leader in cloud innovation. We offer competitive compensation, comprehensive benefits, and opportunities to advance your career in a collaborative, tech-driven culture.

#LI-RR2

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $90,100 to $199,500 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

Medical, dental, and vision insurance, including expert medical opinion

Short term disability and long term disability

Life insurance and AD&D

Supplemental life insurance (Employee/Spouse/Child)

Health care and dependent care Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan with company match

Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.

11 paid holidays

Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.