Account Manager

At Big Spaceship, we’re explorers, not settlers. We partner with ambitious brands ready to venture into new territory, push creative boundaries, and lead rather than follow.

We’re a full-service creative shop built for brands that want to break new ground. Our diverse team of entrepreneurial spirits, creative minds, and makers brings bold ideas to life for some of the world’s most innovative and culturally connected brands. If you thrive on exploration, creative risk-taking, and charting new paths, you belong here.

The Account Manager must be both good with clients and managing projects, be hands-on, have a strong organizational sensibility, and be 100% committed to delivering fantastic creative ideas and work that stays on-objective, matching up to client challenges seamlessly. You must feel comfortable working with individuals within our client’s organizations and be able to work collaboratively across our agency disciplines (strategy, creative, design, UX, analytics, and technology). The ideal candidate understands account management and ensures that client deliverables and expectations are not only met, but exceeded. You must be strategic, creative, detailed and organized.

Roles + Responsibilities:

• Document distills and interprets client feedback to communicate next steps and deliverables to the team
• Assumes role of select day-to-day client contacts — develops and cultivates a strong relationship with the client team
• Present and/or speak to the work being created
• Problem solves day-to-day account issues as needed
• Devises short-term and long-term brand, experience and social and digital strategies in partnership with the team
• Have a finger on the pulse of Client’s brand, digital presence, social trends and channels
• Develops micro and macro knowledge of the client’s business by continuous research of brand, its categories, and competitors
• A key part of the team responsible for the development of the highest quality of creative and design work
• Share knowledge of the client/business/brand
• Demonstrate strong strategic and creative judgment
• Create & manage deliverable timelines for projects
• Manage creative team deliverable tracker & work with Resource Manager to identify team member availability
• Diligently manage & delegate tasks across multiple disciplines — design, copy, analytics & strategy
• Owner of notes, expenses and other admin tasks for the account
• Consistently communicates relevant updates to account and production leads and manages up
• Understands when escalation is needed

Requirements

• 1-3 years Account Management experience
• Experience in delivering/managing integrated digital/social marketing campaigns required
• Success in contributing strategic solutions and POVs that engage consumers and build brands in digital and social channels
• Possess excellent project management skills and share information proactively and efficiently
• Excellent communication/presentation skills
• Be solutions-oriented — focused on recommending solutions, rather than simply raising red flags

Benefits

The salary band for this role is $70 – $80K. Where a prospective new hire’s base salary will fall within this band depends on several factors including their qualifications and experience, the skill level required in the role, market rates, and the salaries of existing crew members at Big Spaceship within the same role to maintain equity.