Carrier Operations Customer Service Representative

Job Description

Job Description

Carrier Operations Customer Service Representative

Anchor Freight Management and Logistics LLC – Williamsville, NY

About Us
Anchor Freight Management & Logistics LLC is a forward-thinking third-party logistics (3PL) provider specializing in full truckload (FTL) transportation management and freight brokerage. We offer reliable, cost-effective transportation solutions for businesses across the United States and Canada, leveraging strong carrier networks and innovative tools to optimize supply chains. If you're eager to start a career in logistics, join us and grow in an industry ripe with opportunities amid evolving market trends like rate fluctuations and tech advancements!

Position Benefits

• Competitive starting base salary of $41,600 annually ($20.00 per hour)
• No prior experience required—comprehensive on-the-job training provided
• 5 days PTO and 5 days sick time
• Full-time schedule: Monday through Friday (no weekends)
• Entry-level role with clear growth paths, including advancement to Logistics Coordinator
• Casual work environment and collaborative team culture
• Health benefits available

Position Summary
As a Carrier Operations Customer Service Representative, you'll support our operations team by managing carrier communications and relationships, ensuring smooth freight movements in a dynamic 3PL setting. This entry-level role is ideal for those looking to build a foundation in freight brokerage and transportation logistics.

Job Responsibilities

• Perform general office duties to support the operations team, including data entry and record maintenance
• Handle high-volume internal and external communications via phone and email with carriers and team members
• Assist in building and maintaining relationships with new and existing carriers to strengthen our network
• Coordinate carrier assignments and resolve basic issues to ensure on-time deliveries
• Learn and apply logistics software for tracking shipments and updating records
• Contribute to team efficiency by multitasking in a fast-paced environment

Required Qualifications

• Willingness to learn, take initiative, and follow directions with a positive attitude
• Strong customer service skills, including heavy phone and email communication
• Keen attention to detail with the ability to work accurately under pressure
• Proven ability to multitask, prioritize tasks, and minimize errors in a fast-paced office
• Capacity to understand and follow work processes effectively
• Excellent oral and written communication skills
• Comfortable collaborating in a team environment
• Eagerness to learn and adapt to various software programs and technology platforms
• Associate's or Bachelor's degree preferred (or equivalent experience)

Work Location : In person (Williamsville, NY office) Anchor Freight Management & Logistics LLC is an equal opportunity employer. Launch your logistics career with us—apply now and be part of a team driving efficient freight solutions!

Anchor Freight Management & Logistics LLC is a dynamic third-party logistics (3PL) provider specializing in full truckload (FTL) transportation management and freight brokerage. We deliver efficient, reliable transportation solutions for businesses across the United States and Canada, helping them navigate complex supply chains with innovative strategies and strong carrier partnerships. Join our team and contribute to a growing industry where your skills can drive real impact!

Company Description

Anchor Freight Management & Logistics LLC is a dynamic third-party logistics (3PL) provider specializing in full truckload (FTL) transportation management and freight brokerage. We deliver efficient, reliable transportation solutions for businesses across the United States and Canada, helping them navigate complex supply chains with innovative strategies and strong carrier partnerships. Join our team and contribute to a growing industry where your skills can drive real impact!