Senior Forward Deployed Solutions Engineer

Company Summary : We are a rapidly growing, fully remote Intelligent Document Processing company that drives unmatched efficiency in the medical equipment, healthcare, and financial services industries . Leveraging techniques like optical character recognition, machine learning, and large language models, our platform empowers our customers to transform complex, unstructured data into actionable insights, expediting their revenue cycle and lowering their costs. Ultimately, this helps patients get the care they need more quickly while reducing frustration with both their provider and their insurance company.

While we currently focus primarily on the HME (Home Medical Equipment) and DME (Durable Medical Equipment) industries, we are exploring and developing additional applications of our solutions to broader problems within healthcare, finance, and beyond.

Position Summary : Reporting to the Chief Product Officer, the Forward Deployed Solutions Engineer is the hands-on solutions lead at the customer front line—partnering with Sales pre-close and owning technical delivery post-close. You’ll design architectures, build integrations and pipelines, and turn 0→1 prototypes into hardened 1→N solutions on Notable’s document-processing platform (plus complementary low/no-code tools).

In your first six months, you’ll build strong relationships with the core engineering team, develop a deep understanding of the current architecture, and serve as the bridge between Notable and customer engineering teams. By synthesizing themes across multiple customers, you will help define the next set of capabilities for the core platform. Over the longer term, you will leverage the platform to design and deliver solutions for customers.

Job Duties

• Pre- & post-sales partner: Lead technical discovery, demos, PoCs, and success criteria definition; own solution design through deployment and handoff.
• Architect & diagram: Produce clear system, sequence, and data-flow diagrams; define interfaces, SLAs, and failure modes.
• Issue resolution: Triage and resolve technical blockers across discovery, design, and implementation.
• Bridge teams: Liaise between Sales, Customer/Implementation, Security, and Core Engineering; drive decisions and unblock dependencies.
• Build solutions: After the platform evolves, deliver integrations, microservices, real-time data pipelines, and lightweight UIs with modern stacks, leveraging low-/no-code as needed.
• Rapid prototyping: Turn ambiguous requirements into scrappy-but-safe 0→1 prototypes in days (Notable + low/no-code, Python/TypeScript); validate with real data/telemetry, then harden to a 1→N architecture.
• AI/LLM hands-on: Apply prompting, RAG, vector stores, and evaluation frameworks to real workflows; tune for quality, latency, and cost.
• Security & compliance by design: Implement HIPAA/SOC 2 controls, least-privilege access, audit trails, and robust data-handling policies.
• Operationalize: Stand up observability, alerting, runbooks, and on-call paths; author playbooks and repeatable patterns to scale.
• Stakeholder management: Communicate crisply with executives, DME experts, and engineers; manage risks, timelines, and change control.

Required Qualifications

• Work experience : 5+ years in Solutions/Forward-Deployed/Implementation/Sales Engineering or similar technical role with substantial client interaction.
• Builder skill set: APIs (REST/gRPC), event streams/queues, ETL/ELT, microservices (Python/TypeScript/Go), CI/CD, and cloud (AWS/GCP/Azure).
• Practical AI experience: LLM prompting, retrieval, embeddings/vector DBs, guardrails, and evals; comfort trading off quality/latency/cost.
• Product mindset : Strategic thinking in problem evaluation and solution design
• Security mindset: HIPAA/SOC 2, PHI handling, access control, auditability.
• Professional deliverables : Excellent diagrams/docs (PlantUML/Mermaid/Lucid), customer storytelling, and exec-ready communication.
• Education : Bachelor’s degree in Computer Science or Engineering or equivalent experience.
• Work authorization : Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.
• US-located : Must live in the U.S or U.S. Territories.
• Travel : Expected travel to customer locations 30-40% of the time.

Preferred Qualifications

• Preferred domain: Experience in a solutions engineering role at a company serving the healthcare industry. Familiarity with RCM, clinical documentation, intake & eligibility/benefits, and/or DME/HME workflows.

Salary

The salary range for this job is $180,000 - $210,000 per year.

We offer comprehensive and competitive benefits, including:

• 10 company holidays per year
• 4 weeks of vacation per year
• 8 sick days per year
• Health/dental/vision insurance
• 401K with company match
• Paid parental leave

Work from Home Requirements

• Reliable Internet : Minimum download speed of 50 mbps and upload speed of 10 mbps. You can test your internet speed at this link:
• Smartphone : Must have a smartphone, as we use multi-factor authentication for logging in to our system, so you will need to download an app to your phone.
• Equipment : Company laptop and optional external monitor will be provided.
• Privacy : Must have a private place to work in order to protect the confidentiality of the patient data we access.