Customer Support Agent

Bandit Running is a pioneering technical performance brand committed to creating innovative, high-quality apparel and gear for goal-driven runners. Our mission to “Evolve Running” guides everything we do, always prioritizing the needs of the global running community. As the fastest-growing brand in the sport, we challenge conventional brand-building norms, prioritizing an extremely high bar for disruptive excellence across product, experiences, and content. Our vision is to build an enduring, iconic brand that breaks down barriers and inspires greater passion and participation in the sport we love.

The Customer Support Agent is a critical role on Bandit’s team, dedicated to delivering exceptional customer experiences across all communication channels. Based in New York, this is a hybrid in-office position, ensuring close collaboration with our team while maintaining flexibility. The role ensures timely, professional, and accurate support that reflects Bandit’s standard of excellence.

Primary Responsibilities

• Provide accurate and timely support primarily via email and other channels
• Address customer inquiries related to orders, shipping, returns, and product details
• Maintain efficiency and consistency in customer interaction
• Ensure rapid response times during high-traffic periods like seasonal drops
• Support the training of new hires and contribute to process improvements
• Support knowledge-sharing initiatives to enhance customer service quality

You Have

• 2+ years of customer support experience preferred (e.g., e-commerce or retail)
• Excellent written communication and problem-solving skills, with the ability to identify and escalate issues
• Proven ability to multitask and manage high-volume support inquiries while maintaining accuracy and consistency
• Proficiency with customer support platforms (e.g., Gorgias, Zendesk, Siena AI)
• Collaborative, team-oriented mindset with openness to feedback and eagerness to learn, train, and share best practices

About the Role

• Hybrid in-office role based in New York
• Competitive pay ($21/hour)
• Getting in on the ground floor of an exciting startup, with major opportunities for growth
• Engaging, team-oriented work environment

At Bandit, we’re building an incredible culture rooted in our three core values - Trust, Empathy, and Excellence. We believe that to build the best team, our baseline is an environment where everyone can bring their full and authentic selves to the table. We are committed to fair hiring practices where we hire team members for their potential and advocate for diversity, equity, and inclusion. We do not discriminate based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.