Enterprise Customer Success Manager

Job Description

Play a pivotal role in owning relationships with Wix’s largest strategic accounts. You'll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business outcomes. In your day-to-day, you will:

• Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success

• Understand the technical and business environments of our customers to drive growth and achieve business outcomes

• Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals

• Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact

• Partner with product teams to create customized onboarding workshops and training

• Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions

Qualifications

• 7+ years of experience in account management or customer success roles, including 3+ years managing large strategic accounts (SaaS + Enterprise level experience preferred)

• Expertise in user journey, marketing, GTM strategies, integrations, and data analysis

• Skilled in identifying customer objectives and pain points, with proven ability to drive customer satisfaction, adoption, growth, and retention

• Exceptional communication and presentation skills, including executive-level interactions

• Strong organizational, project and time management skills

• Adaptable and capable of thriving under pressure in a dynamic environment

Additional Information

We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.

The approximate base compensation is $128,000- $144,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package.

The final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.

In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.