Senior Support Specialist

As a Senior Support Specialist at Nagish , you will be the first point of contact for users, ensuring exceptional support and accessibility for the Deaf and hard-of-hearing community. With a focus on unreasonable hospitality, you’ll communicate with empathy, prioritize user needs, and go above and beyond to deliver a seamless, positive experience, consistently exceeding expectations.

On a day-to-day, you will:

• Respond to customer inquiries via Intercom, chat, email, and other support channels with professionalism, warmth, and care.
• Troubleshoot and resolve technical issues while ensuring users feel seen, valued, and supported.
• Educate users on how to best utilize Nagish’s services, empowering them to communicate seamlessly.
• Track and document customer interactions to identify common challenges and areas for improvement.
• Work closely with the Product and Engineering teams to relay user feedback and contribute to product enhancements.

REQUIREMENTS

• 3+ years of proven experience in customer support, preferably in telecommunications.
• Fluency in English both written and spoken.
• Strong written communication skills, with an ability to explain technical concepts clearly and concisely.
• Proficiency in support and project management tools such as Intercom, Mixpanel, Linear, Monday.com, Asana - a must
• A problem-solving mindset with the ability to multi-task.
• Strong technical orientation with the ability to understand complex technical concepts - A must.
• Tuesday - Saturday workweek to support coverage needs.
• Located in MT/PST time zones covering 10am - 6pm PST.
• Compensation: $65,000–$85,000 per year, depending on experience and qualifications.
• Job type will be determined based on location, scope and other local federal and state laws.

Bonus but not a must:

• Fluency in ASL (American Sign Language) Strong Preference.
• Experience working with the Deaf and Hard of Hearing community.
• Experience in building automation flows.

Benefits:

😁 Work on a fulfilling life-changing product (Literally)

🗝️ Join as a key player at an early stage

👯‍♂️ Annual company get-together

About Us:

Nagish makes communication accessible for people who are Deaf or hard of hearing.

Our team is passionate about making the world more accessible using our state-of-the-art tech — made for consumers and enterprises.

We are backed by some of the best investors out there: Comcast , Techstars , Vertex , Precursor , Contour , Cardumen , and more.