VP Client Services

About the Role

We are looking for a VP Client Services (US) to lead client relationships, drive revenue retention, and ensure Digital Voices is recognized as a true strategic partner to our key US clients.

This is a senior leadership role focused on building deep, trusted partnerships with top brands, driving account growth, and delivering exceptional service. You’ll lead from the front, inspiring teams, managing risk, and setting the bar for strategic excellence and client satisfaction.

Key Responsibilities

Client Partnership & Growth

• Own revenue retention and growth across key US clients, ensuring renewals and long-term success.

• Serve as a senior strategic partner — understanding client business goals and translating them into creative, data-driven influencer marketing strategies.

• Actively pitch and develop opportunities for upsell, cross-sell, and innovation across accounts.

• Spend time in-person with key clients and ensure quarterly meetings happen across the team.
  Represent Digital Voices as a trusted, proactive partner that consistently delivers measurable value.

• Translate client ambitions into actionable strategies that drive growth, brand impact, and long-term partnership value.

Leadership & Collaboration

• Act as a senior point of escalation for the Accounts team, resolving challenges quickly and confidently.

• Lead, coach, and inspire the US Client Services and Account teams to deliver best-in-class client experiences.

• Partner closely with Campaign Production, Strategy, and Client Growth to ensure seamless execution and strategic alignment.

• Lead with a commercial mindset, ensuring all campaigns and strategies deliver measurable business results that ladder directly to client objectives and retain or scale client revenue.

• Foster a culture of curiosity within the team, ensuring every recommendation is grounded in data, insight, and understanding of the client’s category and consumers.

• Develop and mentor a high-performing team who think commercially, act strategically, and operate as true extensions of the client’s business.

• Collaborate with global and regional leaders to ensure consistency in client service standards and delivery quality.

Operational Excellence & Risk Management

• Conduct regular risk assessments for key accounts and proactively manage potential delivery, financial, or relationship issues.

• Ensure account processes are followed rigorously and client servicing consistently exceeds expectations.

• Oversee client health and performance tracking — defining success metrics, reviewing results, and driving continuous improvement.

• Champion operational efficiency and scalability through data, insights, and process optimization.

• Continuously evaluate performance and deliver insights that help clients evolve their strategy, exceed KPIs, and drive tangible ROI.
  

Skills & Experience

• 8+ years of experience leading client services or account management in influencer, creative, or digital marketing agencies.

• Proven record of managing large-scale client portfolios and achieving retention and growth goals.

• Deep understanding of the US influencer and creator marketing ecosystem.

• Exceptional relationship-building and presentation skills with senior-level stakeholders, particularly CMOs.

• Strong commercial acumen and comfort navigating complex contracts and client negotiations.

• Experience managing and mentoring high-performing, cross-functional teams.

• Confident working with performance data and insights to drive strategy and demonstrate ROI.

Personal Attributes

• A confident, client-obsessed leader who thrives on building partnerships that deliver impact.

• Calm under pressure, solution-oriented, and decisive when handling challenges.

• Entrepreneurial spirit with a bias toward action and measurable results.

• Collaborative and people-focused, with a passion for motivating teams and driving excellence.

• Curious, strategic, and forward-thinking — always looking for smarter, faster ways to work.

Package

• Base Salary: $150-230k

• Bonus: 15% performance bonus,