Revenue Cycle Supervisor

Do you want to be part of a leading, patient-centered organization where professionals come together to improve access to quality health care for all? At our health center, you can grow your career with the fulfillment and satisfaction of knowing that your work is making a difference in someone’s life. We have 10 medical offices located in communities throughout Western NY, and we continue to expand and recruit top talent with our mission to ensure everyone has access to affordable, quality health care. Our diverse, highly skilled professionals are the reason for our success—from physicians to nurses to administrators and support personnel. If you’re passionate about serving all with excellence, equity, inclusion, respect, and dignity, we think you’ll fit right in!

We are currently seeking a Revenue Cycle Manager with a strong background in billing, claims, and coding to oversee revenue operations across all 10 locations. The ideal candidate will have experience managing large claim volumes (up to 1,000 claims), working across multiple offices, and coordinating with diverse teams. This position requires someone who is highly organized, proactive, outgoing, and confident in traveling regularly throughout the Brockport area.

Job Responsibilities:

• Act as the primary liaison for the third-party billing company.

• Manage Accounts Receivable related to all claims and ensure reconciliation with the general ledger, in close collaboration with Senior Accountants.

• Analyze financial and billing reports and initiate prompt follow-up on identified issues to ensure accurate and timely billing.

• Manage and track multiple types of claims across various payer sources; maintain awareness of all applicable billing regulations and procedures.

• Provide regular updates to leadership regarding account and claim statuses.

• Ensure timely resubmission of claims within designated status buckets.

• Conduct weekly audits for billing/coding accuracy; generate reports for CFO and leadership; implement corrections and retrain staff as necessary.

• Review and approve weekly patient statements prior to processing.

• Participate in payer and billing meetings as needed.

• Communicate coding and billing updates across departments and provide training when required.

• Prepare reports and documentation for audits.

• Support front office teams, patient representatives, and providers with billing issues and training.

• Collaborate with the credentialing team to ensure proper billing setup for all participating providers.

• Manage all vendors related to revenue cycle operations.

• Supervise revenue cycle staff and provide guidance, leadership, and training.

• Travel to all 10 medical office locations within the Brockport area is required.

• Other duties as assigned.

Required Skills & Qualifications:

• Demonstrated ability to manage high-volume claims processing (1,000+ claims).

• Experience overseeing billing operations across multiple office locations.

• Broad knowledge of different types of billing practices and claims (commercial, Medicaid, Medicare, etc.).

• Outgoing, proactive, and strong interpersonal communication skills.

• Proficiency in MS Office, particularly Excel (pivot tables, VLOOKUPs, etc.).

• Advanced knowledge of medical coding (CPT, ICD-10) and billing systems.

• Strong analytical, time management, and problem-solving skills.

• Ability to comprehend and apply laws, guidelines, and regulatory billing requirements.

• Commitment to confidentiality and patient privacy.

• Flexibility to travel regularly to all sites in the Brockport region.

Education & Experience:

• Associate Degree in Medical Billing, Medical Office Assistant, Accounting, or a related field (preferred).

• Certified Medical Billing Specialist and/or Certified Medical Coder highly preferred.

• 5+ years of billing and coding experience, required.

• Prior experience in a Federally Qualified Health Center (FQHC) or similar setting strongly preferred.

• Revenue cycle management experience across multiple sites is a plus.

Comprehensive Benefits:

• Health / Dental / Vision Insurance (starting the first of the month after hire)

• Retirement Plan 403(b) with a competitive company match

• Tuition Reimbursement

• Public Service Loan Forgiveness (PSLF) Eligible

• Generous Paid Time Off including vacation, sick time, personal days, floating holidays, and paid company holidays

• Flexible scheduling to promote a healthy work-life balance

• Organizational support for continuing education and professional development

• Company-paid life insurance

• Competitive wages and a supportive team culture!