Director, People & Capability, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, People & Capability, Product Management

Overview
Mastercard’s People & Capability (P&C – aka HR) Product organization is evolving toward an integrated, value driven product ecosystem that delivers a simple, scalable, and unified employee experience across the hire to retire journey.
We are hiring a Director level Product Manager to lead the Core HR & Services product space, including inquiry and case management, employee data management, benefits, compensation, time & absence, life events, and other core employee service capabilities. This leader will own the vision, strategy, roadmap, governance, and measurable outcomes for our global Core HR product ecosystem.
You will partner closely with Product Analysts, Engineering, HR COEs, and service delivery and operations teams to design scalable, reliable solutions that simplify complexity, reduce operational risk, and elevate the employee experience.






Strategic & Product Leadership

• Own the end to end Core HR product strategy, ensuring strong alignment across employee data, benefits, compensation, time/absence, and inquiry management
• Define the roadmap and governance model for global Core HR processes and platforms, driving consistency, scalability, and cross platform alignment
• Translate business requirements and service delivery needs into clear product vision, journeys, and scalable design patterns
• Establish success metrics to track product performance, employee experience outcomes, data quality, and operational efficiency.

Core HR Product Expertise

• Lead the design and delivery of Core HR capabilities across systems such as Workday and the broader HR tech stack.
• Drive continuous improvement of core processes including employee data changes, life events, time & absence, benefits administration, compensation and job data, and case/inquiry management workflows.
• Develop reusable product components, templates, and workflows to accelerate scale, reduce manual effort, and enhance global alignment.
• Partner with P&C Engineering to deliver enhancements, integrations, automation, and data driven insights supporting Core HR operations

Cross Functional Leadership

• Collaborate with HR COEs, Engineering, Service Delivery, operations and third party providers to manage dependencies and inform product decisions.
• Influence executive stakeholders on technology, data, and process implications for the global Core HR landscape.
• Represent P&C Product in governance forums, service reviews, and enterprise wide initiatives related to Core HR capabilities.

People Leadership & Capability Building

• Coach and guide Product Analysts to strengthen product discipline and deepen Core HR domain expertise.
• Champion outside in thinking by bringing market insights and industry best practices into Core HR product strategy.

Qualifications

• Extensive experience leading Core HR or HR technology product portfolios, including employee core and lifecycle data, benefits, compensation, time & absence, case management
• 8–10+ years in HR Technology, HR Product Management, or HRIS managing complex, cross functional initiatives.
• Strong understanding of Workday (or similar platforms), including Core HCM, Benefits, Compensation, Time Tracking, Absence, and Case Management
• Broad familiarity across HR domains (e.g., Talent Acquisition, Total Rewards, Payroll, Onboarding) to inform end to end employee experiences.
• Proficiency in product management frameworks, agile delivery, and tools like Jira
• Experience designing scalable solutions across low code platforms, workflow tools, and enterprise HRIS.
• Strong project management skills with the ability to lead cross functional teams and manage dependencies, risks, and issues.
• Exceptional ability to translate business and service delivery needs into actionable product direction.
• Strong executive communication and influence capabilities.
• Ability to lead through complexity, ambiguity, and organizational change

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

Purchase, New York: $179,000 - $305,000 USD

Arlington, Virginia: $179,000 - $305,000 USD

Atlanta, Georgia: $156,000 - $265,000 USD

Boston, Massachusetts: $179,000 - $305,000 USD

Boston, Massachusetts: $179,000 - $305,000 USD

Chicago, Illinois: $156,000 - $265,000 USD