Systems Administrator & Support Specialist (National Law Firm)

Position: Systems Administrator & Support Specialist (National Law Firm)

Location: Garden City, NY

Comp Package: Salary up to 100k, Full Benefits, Bonus Eligibility, Tuition Reimbursement, 401K+, etc.

Summary for Systems Administrator & Support Specialist:

A nationally recognized U.S.-based law firm is seeking a Systems Administrator to support and secure the firm’s technology environment. This role combines hands-on systems administration with front-line helpdesk support for attorneys, paralegals, and staff in a fast-paced, deadline-driven legal setting. The ideal candidate will ensure system reliability, security, and responsiveness while delivering high-level, client-focused technical support. This is an excellent opportunity to join a collaborative firm that values growth, initiative, and long-term career development.

Responsibilities for Systems Administrator & Support Specialist:

• Administer and support core law firm systems, including document management, time and billing, and related legal applications
• Maintain and troubleshoot Windows servers, user workstations, printers, and network devices to ensure continuous availability
• Provide Tier 1–2 helpdesk support to attorneys and staff via in-person, phone, and remote channels
• Manage user accounts, security groups, and permissions within Active Directory and Microsoft 365
• Assist with onboarding and offboarding of legal staff, including hardware setup, account provisioning, access controls, and user training
• Deploy software updates, patches, and system enhancements in coordination with firm leadership
• Maintain IT documentation, asset inventories, and license tracking while supporting disaster recovery initiatives

Requirements for Systems Administrator & Support Specialist:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or equivalent hands-on experience
• 2–4 years of experience in systems administration and/or IT helpdesk support, preferably within a law firm or professional services environment
• Strong knowledge of Windows Server, Microsoft 365, Active Directory, and core networking concepts including DNS, DHCP, VPNs, and firewalls
• Proven ability to deliver high-quality technical support to demanding users in a deadline-driven environment
• Excellent communication, customer service, and technical documentation skills
• Ability to manage multiple priorities independently while maintaining attention to detail