Security Officer-
- Patrol hotel property to ensure the safety of guests, colleagues, and assets
- Respond to security incidents, medical emergencies, guest concerns, and requests for assistance in a timely and professional manner.
- Maintain a visible security presence throughout the property and proactively identify potential safety and security concerns.
- Investigate and document incidents, accidents, injuries, and security-related activity through detailed and accurate report writing.
- Utilize effective de-escalation techniques to resolve conflicts and manage challenging situations.
- Assist in maintaining a safe and orderly environment during conventions, special events, and periods of high occupancy.
- Uphold the welcoming and guest-focused environment that defines the Hyatt Regency New Orleans
- Career Growth and Advancement - Hyatt promotes from within and offers training, skills development & career mobility
- Affordable Benefits after 30 days - Full-time colleagues are eligible for medical, dental, vision, life, LTD, STD
- Referral Bonuses up to $500 - For bringing new members to our team
- Free and Discounted Room Nights at Hyatt Hotels worldwide
- Paid Time Off - Holiday pay, new child leave, and personal days
- Healthcare FSA - Save money for medical expenses
- Financial Perks - 401(k) with company match & discounted employee stock purchase plan
- Employee Assistance Program - 24/7 emotional support, legal guidance, personal & financial resources
- Retail Discounts - Headspace, Apple, AT\&T, Verizon, and more
What We're Looking For
- Ability to remain calm, observant, and professional in high-pressure situations
- Strong verbal and written communication skills and a guest-service mindset
- Experience in security field preferred
- Ability to interact professionally and effectively with a diverse group of guests, visitors, colleagues, and vendors.
- Experience conducting foot patrols and maintaining a visible security presence throughout a large property.
- Strong problem-solving skills with the ability to assess situations, make sound decisions, and take appropriate action.
- Experience using de-escalation techniques to resolve conflict and mitigate potentially disruptive situations
- Comfortable providing assistance and direction to both guests and non-guests in a courteous and service-oriented manner.
- Ability to patrol all areas of the hotel, including guest floors, public spaces, meeting areas, and exterior locations.
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