Online Communication Specialist

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St. John's, established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University's outstanding academics, diverse student body, dynamic internship, and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John's University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations.

A dedication to diversity, equity and inclusion is at the heart of our mission. As a Catholic and Vincentian university, St. John's is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community. We will become an even stronger university as we enhance equity at every level of our institution. Our graduates will excel in the competencies and values needed for leadership and service in a rapidly evolving world.

TITLE: Online Communications Specialist

DIVISION: Academic Affairs

DEPARTMENT: Distance Education

REPORTS TO: Chief Online Learning Officer

SUMMARY:

Under the guidance of the Chief Online Learning Officer, the Online Communications Specialist plays a key role in creating a dynamic and connected community for students participating in Distance Education programs. This position focuses on developing and implementing effective communication strategies to enhance student engagement, foster academic success, and build a strong sense of inclusion among online learners.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Develop and manage outreach communication strategies, including newsletters, to address the specific needs of online students.

• Lead and coordinate synchronous and asynchronous orientation programs to ensure students have a smooth transition into online learning.

• Design and implement initiatives to promote community building among Distance Education students, leveraging online platforms and organizing hybrid events.

• Work with academic departments to organize and host engaging events such as workshops, networking opportunities, and online social activities tailored to the interests of online students.

• Serve as the main point of contact for Distance Education students and internal stakeholders, facilitating communication and meetings with faculty, staff, and students as needed.

• Maintain detailed records of student engagement, participation, and outcomes, analyzing data to assess program success and guide future initiatives.

• Represent the interests of online students, advocating for resources, policies, and services that support their academic and personal success.

• Create and distribute informational materials through social media and other communication channels to promote online learning resources and events.

• Develop innovative approaches to enhance the student experience.

• Regularly refine strategies to keep pace with evolving technology and the changing needs of students.

• Perform additional tasks as assigned.

QUALIFICATIONS:

REQUIRED:

• Bachelor's degree from an accredited college or university.

• At least three years of professional experience in communications or a related field.

• Outstanding written and verbal communication skills, with expertise in using digital tools and platforms.

• Experience with data analysis and generating reports.

• Knowledge of online education technologies and platforms.

PREFERRED:

• Master's degree from an accredited college or university in a relevant field.

• Familiarity with student development theories and proven practices for fostering student engagement.

• Professional experience in higher education, student services, or related areas with a focus on supporting and engaging students.

In compliance with NYC's Pay Transparency Act, the annual salary ranges for this position are NYC Metro Range - $64,350 - $71,100 and National Range - $55,000 - $61,850. St. John's University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.

This position may be relocated to any of St. John's University's physical locations at any time.

St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events

Any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.

St. John's University is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law.