Front Desk Receptionist

Are you friendly, reliable, and passionate about delivering outstanding guest experiences?
Nap York is redefining rest and relaxation in the city that never sleeps — offering a sanctuary where guests can recharge in our nap pods , enjoy massage chairs , and experience the comfort of modern wellness hospitality.

We’re looking for Front Desk Agents who bring warmth, energy, and professionalism to our team — helping us make every guest feel right at home in our futuristic oasis.

Applicants must submit a private YouTube link (1 minute) explaining why they should be considered. Only applications with video submissions will be reviewed, send to [email protected]

Your Role

As a Front Desk Agent , you’ll be the heart of our operation — welcoming guests, ensuring smooth check-ins and check-outs, and making sure every visit is a rejuvenating experience.

Responsibilities:

• Greet and assist guests with genuine warmth and professionalism
• Handle reservations, check-ins, and check-outs efficiently
• Manage guest inquiries via phone, email, or in person
• Maintain a clean, organized, and welcoming front desk area
• Coordinate with housekeeping and maintenance teams
• Proactively address guest concerns and ensure their satisfaction
• Uphold all safety and security standards

What We’re Looking For

• Previous front desk or hospitality experience (preferred but not required)
• Excellent communication and people skills
• Ability to multitask and stay calm in a fast-paced environment
• Detail-oriented with strong organizational skills
• Basic computer and POS proficiency
• Reliable, punctual, and flexible with scheduling

Perks & Benefits

• Competitive pay: $18/hour
• 2 weeks paid vacation after 1 year
• Employee discounts on Nap York experiences
• Career growth opportunities — potential to move into management after 1 year
• Be part of an innovative startup shaping the future of urban wellness

Additional Details

• Schedule: Flexible (day, night, and weekend shifts available)
• Dress Code: Sleek all-black attire
• Location: Midtown Manhattan, NYC

Why Nap York?

Nap York isn’t just another hospitality job — it’s a movement to bring rest, relaxation, and mindfulness to New York City. Our tech-forward environment features robot receptionists , smart nap pods , and wellness-inspired design . If you’re ready to join a team that’s reimagining the future of hospitality, we’d love to meet you.

Applicants must submit a private YouTube link (1 minute) explaining why they should be considered. Only applications with video submissions will be reviewed send it to [email protected]

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• What number comes next in the sequence 2 – 4 – 8 – 16 – ?
• You see towels drying. After 1 hour, they become 90% dry. How long will 10 towels take to reach 90% dry?
• If a guest asks for directions to the lift, but you don't know the answer, what is the best thing to do?

Education:

• Bachelor's (Required)

Experience:

• Hospitality: 3 years (Required)

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person