Manager, People & Capability, Product Management, Recruiting & Onboarding

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, People & Capability, Product Management, Recruiting & Onboarding

Mastercard’s People & Capability (P&C - aka HR) Product organization is evolving toward an integrated, value driven product ecosystem that supports an integrated, scalable employee experience across all platforms throughout the entire hire to retire journey. As part of this transformation and Mastercard’s broader Global Talent Acquisition (GTA) strategy, the Attract & Onboard Product domain plays a critical role in ensuring a modern, state-of-the-art talent attraction, recruiting, and onboarding experience - for applicants, recruiters, and hiring managers.


We are hiring for a manager level Product Manager to lead our end-to-end onboarding strategy and delivery, ensuring all relevant teams and systems are effectively integrated into Mastercard’s P&C ecosystem. This leader will define the future state model for how GTA leverages technology and advanced automations to meet our hiring goals and attract and onboard the best talent!


Role Summary


As the Manager, Product Management - Onboarding, you will manage the onboarding product domain – helping with vision, strategy, roadmap, governance, and measurable outcomes. You will bring deep HR & TA tech expertise to shape scalable solutions that optimize talent onboarding, drive hiring velocity, reduce operational risk, improve new hire time to productivity and immerse new joiners into our culture with an exceptional experience.


You will partner closely with Product Analysts, Engineering, Experience Owners and HR COEs to design and deliver products that simplify complexity and drive long-term value for the business.






Key Responsibilities


Strategic & Product Leadership


Lead the end-to-end-to-end onboarding product strategy - one that connects seamlessly to the overall talent attraction experience while ensuring a compliant process and measurable outcomes


Define the roadmap for talent onboarding innovation and implementation, ensuring global scalability and cross platform alignment.


Reconcile and translate our onboarding strategy and business requirements into clear product vision, user journeys, and scalable design patterns.


Establish success metrics for tech enabled outcomes (e.g., Time to Fill, Time to productivity, etc.).


Talent Acquisition & Onboarding Expertise


Lead the design and delivery of onboarding solutions in close partnership with TA Delivery, TA Operations, and TA Leadership.


Understand the onboarding and talent acquisition technology landscape, assess product options, and recognize potential complexities (e.g. approvals, risks, data quality etc.)


Develop reusable onboarding product components, templates, and workflows to accelerate future product and/or feature innovations.


Partner with P&C Engineering to deliver any onboarding related integrations, data conversion and/or code-based technical solutions


Ensure alignment between Workday and broader HR tech stack during integration planning and execution.


Cross Functional Leadership


Collaborate with GTA, Product, Engineering, HR COEs, and third-party partners to drive accountability, manage dependencies, and guide integration decisions.


Influence executive stakeholders and cross functional leaders on technology, approval, and process implications.


Represent P&C Product in onboarding and/or talent acquisition forums and readiness reviews.


People Leadership & Capability Building


Provide coaching and guidance to Product Analysts to enhance the overall product discipline, as well as strengthen capabilities in onboarding processes.


Champion outside in thinking by bringing market insights and GTA best practices into product strategy.


Shape


Qualifications


Prior experience leading tech-centric onboarding, or onboarding-adjacent, solutioning efforts, including integration, technology harmonization, process consolidation, and data strategy.


Enterprise-level experience in HR Technology, HR Product Management, or HRIS with a strong track record of driving complex, cross functional initiatives focused on Talent Acquisition in highly competitive environments.


Understanding of talent acquisition, HR operating models, and Workday or similar HR platforms.


Broad familiarity with TA tools - ideally in the onboarding space - and enterprise platforms (e.g., CRMs).


Proficiency in product management frameworks, agile delivery, and tools like Jira.


Project management expertise, able to lead cross-functional teams and identify and manage dependencies, risks and issues.


Exceptional ability to translate strategic GTA objectives into actionable product direction.


Strong executive communication and influencing capabilities.


Ability to lead through complexity, ambiguity, and organizational change.


A high degree of curiosity and strong partnership mindset.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges

O'Fallon, Missouri: $130,000 - $221,000 USD

Arlington, Virginia: $150,000 - $254,000 USD

Atlanta, Georgia: $130,000 - $221,000 USD

Boston, Massachusetts: $150,000 - $254,000 USD

Boston, Massachusetts: $150,000 - $254,000 USD

Chicago, Illinois: $130,000 - $221,000 USD

Purchase, New York: $150,000 - $254,000 USD