Customer Service Specialist

Job Description

Job Description

Description:

CS Automation, an automation and value-add distributor in Ontario, NY, is in a major growth mode and has an excellent opportunity for a full-time Customer Service Specialist. CS Automation is ISO 9001 Certified and provides an excellent opportunity offering room for advancement in a stable and friendly work environment.

The company culture is described as: a culture of highly skilled, forward thinking and positive individuals who are also customer centric. CS Automation’s management team fosters the growth and development of not only the company but our valued team members as well.

CS Automation offers a competitive compensation package to include health insurance, dental insurance and vision insurance with a high employer contribution, retirement plan with employer match, paid time off and competitive pay.

CS Automation is looking to fill a full-time position, Monday through Friday from 8:00am – 5:00pm. This is primarily a remote position working from home; though employees in this role are welcome to come in and work at the office at any time, each team member has to work at the office one day a week, as part of a rotation. If you are committed to providing quality service to customers and are driven to continuous improvement, we invite you to apply!

Essential Job Functions:

• Answer customer phone calls and respond to customer emails.
• Quote prices, availability and delivery options with a high degree of accuracy.
• File order acknowledgments, vendor acknowledgments, vendor quotes, and other electronic documentation as required.
• Work with production to schedule jobs and purchase components as needed.
• Collaborate with Outside Sales to service customer requests.
• Receive orders and enter in Prophet 21 (Epicor) ERP system.
• Responsible for timely customer follow-up.
• Generate returns (customer & vendor).
• Strategically manage large and high-potential accounts.
• Expediting product to fill sales orders and production orders when needed.
• Monitor the status of customer orders, relay availability changes and relevant order updates as needed.
• Responsible for working in accordance with our documented quality system.
• Attend meetings as required at the office and via Teams.
• May be required by management to perform other reasonable work-related tasks.

• A minimum of a High School Diploma or equivalent with a minimum of 1 year of customer service experience and 1 year wholesale distribution experience.
• Ability to learn and apply new information quickly.
• Ability to thrive in a fast-paced and ever-changing environment.
• Strong computer skills, particularly basic Excel, Word, and Outlook.
• Communicates professionally (verbal and written) and in a timely manner.
• Creative problem-solving skills and strong sense of urgency to meet customer needs.
• Assertive team player with positive attitude and ability to establish rapport and build relationships with current and potential customers as well as co-workers.
• Solid organizational skills, including the ability to manage and prioritize multiple competing priorities.
• Ability to work independently and self-manage.
• Prophet 21 or comparable ERP system experience is a plus.
• Advanced Excel skills and PowerPoint.
• Knowledge of industrial pneumatic and automation products.

WHY YOU’LL LOVE WORKING HERE:
Along with competitive pay, we offer a comprehensive benefits package that supports your health, finances, and work-life balance, including:

• Medical & prescription coverage, including a high-cost specialty drug program (potential for $0 cost)
• Surgery & imaging program (potential for $0 cost)
• Dental and vision insurance
• Company-paid life insurance
• Company-matched 401(k)
• Paid vacation and 10 paid holidays (including your birthday)
• On-demand pay (any day can be payday)
• $2000 perfect attendance bonus
• $500 employee referral bonus
• $500 wellness visit drawing
• Gym membership credit
• Short- and long-term disability
• Tuition reimbursement and internal training opportunities
• Plus much more!