Events Sales Manager

Event Sales Manager

Crosby Street Hotel | Firmdale Hotels

Are you passionate about providing exceptional customer experiences in a luxury setting? Firmdale Hotels invites you to become a key player in our highly successful team at the Crosby Street Hotel, where elegance meets outstanding service.

Firmdale Hotels is a collection of award-winning, luxury boutique hotels and restaurants, renowned for their unique design and exceptional service. Each property offers a distinctively stylish experience, reflecting our commitment to excellence and innovation in hospitality.

Title: Events Sales Manager

Location: Crosby Street Hotel

Position Type: FT/Exempt

Reports To: Head of Events Sales

The Role

At Crosby Street Hotel, events are not simply functions – they are curated experiences that reflect the creativity, individuality, and warmth that define Firmdale Hotels.

We are seeking a Event Sales Manager who is both commercially driven and deeply passionate about hospitality. This individual will lead the sales and orchestration of bespoke events, building meaningful client relationships while delivering exceptional, detail-driven experiences from concept to execution.

This role is ideal for a polished, entrepreneurial professional who thrives in a luxury, design-led environment and understands how to translate a client’s vision into something truly memorable.

KEY RESPONSIBILITIES

Client Experience & Relationship Management

- Serve as the primary point of contact for all event clients, delivering a seamless and highly personalized experience.

- Build long-term relationships with high-value and repeat clients.

- Lead site visits, tastings, and consultations with confidence and creativity.

- Anticipate client needs and elevate each interaction with bespoke touches.

Sales & Revenue Generation

- Drive event revenue through strategic prospecting, conversion, and upselling.

- Craft tailored proposals aligned with client vision and hotel offering.

- Negotiate contracts with a strong commercial mindset.

- Consistently meet and exceed revenue targets.

Event Leadership & Execution

- Oversee the full lifecycle of events with precision.

- Collaborate with Event Operations, F&B, Culinary, and Rooms teams.

- Lead internal BEO meetings and ensure documentation accuracy.

- Be present for key events as a senior point of contact.

Innovation & Product Development

- Partner with culinary and F&B teams to develop distinctive concepts.

- Contribute to evolving event packages and offerings.

- Bring fresh ideas to enhance the guest experience.

Operational & Financial Excellence

- Maintain accuracy across contracts, billing, and documentation.

- Partner with Finance on invoicing and revenue capture.

- Analyze performance through reporting and insights.

- Utilize Salesforce effectively.

Culture & Collaboration

- Embody Firmdale values: Attention to Detail, Enthusiasm, Passion, Relationships, Resilience.

- Foster strong internal relationships.

- Support the Head of Event Sales.

- Remain flexible – may be required to work evenings and weekends to meet business demands.

Who You Are

- Polished, relationship-driven professional.

- Commercially astute with luxury event sales experience.

- Highly organized and detail-oriented.

- Creative and solution-oriented.

- Calm under pressure.

What We Offer:

• Competitive salary
• Generous paid time off for full and part time team members, including NY sick and safe leave, paid vacation days, and personal days
• Comprehensive medical, dental, and vision benefits, life insurance, and New York Secure Choice support for full time team members
• Complimentary meals on shift
• Commuter transit benefits available Day 1
• Ongoing training and professional development, including annual education reimbursement program up to $3,000
• Social events throughout the year, including holiday parties, team member appreciation events, and more
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• Departmental and company-wide incentive programs
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognized by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Crosby Street Hotel

• Three Michelin Keys, 2024, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Certified LEED® GOLD by the U.S. Green Building Council and verified by the Green Building Certification Institute (GBCI)

Warren Street Hotel

• Two Michelin Keys, 2025
• The Hot List, Conde Nast Traveller, 2024
• The IT List, Travel + Leisure, 2024
• World's Greatest Places, TIME Magazine 2024
• The Best Boutique Hotels in New York City, Travel + Leisure, 2024
• Readers' Choice Awards, Condé Nast Traveller, 2025

The Whitby Hotel

• Three Michelin Keys, 2024, 2025
• Top-Rated Tablet Hotels of All Time, 2025
• Condé Nast Traveler 'Triple Crown', 2026
• Best Spots for Afternoon Tea in the US, Tasting Table, 2024, 2025
• Best Afternoon Teas in New York City, Vogue, 2024, 2025
• Readers' Choice Awards, Condé Nast Traveller, 2024, 2025

You can see a full list of our awards and accolades here:

Join us at the Crosby Street Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels!

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.