Community Health Navigator

Job Description

Job Description

Description:

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach,

education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ

community.

POSITION SUMMARY:

The Community Health Navigator is responsible for reaching out to and engaging Medicaid members both telephonically and in person to evaluate their health-related social needs (HRSN) and guide them toward appropriate health and social care services. Utilizing designated technology platforms and

mobile devices, the CHW conducts outreach and screenings. By fostering trust within the community, the Community Health Navigator supports individuals in accessing care across the continuum and facilitates referrals to community programs, services, and Health Homes as needed. This position plays a critical role in building trust with the community, ensuring members receive the care and support they need while coordinating services efficiently.

DUTIES & RESPONSIBILITIES:

Member Engagement & Outreach:

• Manage a caseload of assigned clients, conducting outreach both telephonically and in person.
• Perform HRSN screenings and assess eligibility for Enhanced HRSN Services based on Social Risk Factor Descriptions and clinical criteria.
• Serve as the primary point of contact for members throughout the HRSN process, providing guidance and support.
• Inform members about their healthcare benefits and coverage, as well as available Enhanced HRSN Services.

Service Coordination & Navigation:

• Guide members through the healthcare and social service system, ensuring they receive appropriate care without service duplication.
• Collaborate with members to verify existing services and confirm interest in new programs.
• Coordinate referrals to social care services, community programs, and Health Homes, ensuring seamless access to necessary resources.

Referral Management & Documentation:

• Create and manage referrals to HRSN service providers, ensuring accurate documentation in the member’s Social Care Plan.
• Use designated technology platforms (CHANNELS and AWARDS) to document member eligibility, outreach efforts, referral outcomes, and case notes.
• Monitor and track referrals to ensure successful connections and follow-up care.

Collaboration & Reporting:

• Work closely with team members, partner-based navigators/CHWs, and community organizations to manage members with complex needs.
• Report outreach, navigation updates, and case progress to supervisors.
• Participate in weekly care team meetings and other discussions to review outcomes and performance metrics.
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values
• Other duties as assigned

QUALIFICATIONS:

• High School Diploma or Equivalency or GED required.
• Community Health Worker certificate preferred.
• Bilingual or multilingual candidates are strongly preferred.
• At least 2 years of experience demonstrating strong communication skills with the ability to engage effectively with community members of diverse educational backgrounds and health literacy levels, as well as service providers and other stakeholders.
• Ability to navigate complex service delivery systems and facilitate service coordination.
• Experience documenting and managing referrals in digital systems.

Location: 56 Bay Street, Staten Island, NY 10301

Position Status: Full Time

FLSA Status: Exempt

Pay & Benefits: 46,300-51,300 annually, commensurate with relevant experience and qualifications and in alignment with internal equity.

Additionally, we offer an excellent benefits package that includes: generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time)

medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs tuition reimbursement and fitness reimbursement after 1 year of employment retirement plan that includes employer matching, and more!

CHASI is an equal opportunity employer and is committed to hiring and supporting a diverse staff. All qualified applicants will be afforded equal employment opportunities without discrimination because of race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, disability or marital status.