Customer Support Specialist (P&C) - Remote | WFH

About the Opportunity

Are you passionate about helping others and looking for an opportunity to make a real impact? Join a fast-growing team dedicated to simplifying the car ownership experience! We are looking for a Remote Customer Support Specialist to assist customers with their insurance needs, ensuring they receive top-notch service and support.

In this role, you will help existing customers make changes to their insurance policies, process service requests, and provide guidance on policy details. If you enjoy problem-solving, have great communication skills, and thrive in a customer-focused environment, we'd love to hear from you!

What You'll Do:

Respond to inbound calls from existing customers with professionalism and empathy.

Process service requests, including adding/removing vehicles and drivers, updating lienholder information, and sending policy documents.

Answer customer questions about their existing insurance policies, including coverage details and policy benefits.

Work proactively to retain policyholders by offering solutions to customers at risk of cancellation.

What We Offer:

Competitive Pay: $18.00 - $21.00 per hour.

Full Licensing Support: We cover the cost of your P&C license (expected within 60 days of hire).

Comprehensive Benefits: Medical, dental, vision insurance, and a 401(k) match.

Remote Work Perks: We provide all necessary work equipment.

Ongoing Training & Mentorship: Learn from industry leaders and continue growing in your career.

Diverse Insurance Options: Work with over 55 insurance carriers to provide customers with the best possible solutions.

Work Schedule:

Monday, Tuesday, Friday, Saturday: 10:30 AM - 9:00 PM ET

Who You Are:

A strong communicator who enjoys assisting customers.

Detail-oriented and able to handle multiple tasks efficiently.

Comfortable working in a remote setting with the discipline to manage your time effectively.

Eager to learn and grow within the insurance industry.

Equal Opportunity Employer

We are committed to creating an inclusive workplace where all individuals are valued and respected. We prohibit discrimination based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected status.

If you need accommodations during the application process due to a disability, please reach out for assistance.

Join our team and be part of an innovative company that is reshaping the car ownership experience! Apply today to start making a difference.
Employment Type: Full-Time
Salary: $ 18.00 21.00 Per Hour