Senior Field Service Software Applications Engineer, North America

Are you excited by the idea of working in a cutting-edge technological environment to develop medical solutions that save lives ?

Inpeco is the world leader in clinical laboratory automation. We create innovative robotic solutions that set new standards for biological sample management. Our state-of-the-art systems minimize the possibility of human error, drastically limit contamination risks, and guarantee complete sample traceability (from collection tube to result).

Our solutions support over 2000 clinical laboratories worldwide, contributing to faster and safer diagnoses.

The Inpeco Group has its headquarters in Novazzano (Switzerland) , a production facility in Val della Torre (Turin, Italy) , a site dedicated to Innovative Projects in Pula (Sardinia, Italy) , an office in Verona (Italy) , and several key offices for the international market in:

• Brussels (Belgium)
• New York, NY (USA)
• Frankfurt (Germany)
• Madrid (Spain)
• Paris (France)

What are you waiting for? Join the Inpeco world and come innovate with us! 🚀

We are seeking a Senior Field Service Software Applications Engineer to support the installation, maintenance, and troubleshooting of automation systems and Inpeco products across the North America region. This role involves software, firmware, and IT support and requires frequent travel to customer sites.

The position is home-based, preferably in the Northeast area, near a major airport .

Key Responsibilities:

• Provide onsite support and lead the installation, service, and support of automation systems, focusing on SW, firmware, and IT.
• Provide remote and onsite support to customers, partners, and colleagues, including SW upgrades and configuration.
• Customer Facing Support: Interact professionally and courteously with all levels of laboratory personnel (Lab Manager, ICT, Technician) when servicing equipment.
• Provide phone support ( hotline ) and internal/external training .
• Participate in an on-call rotation internally and/or with customers and partners.
• Meet performance objectives set by the Team Leader and management, contributing to an annual MBO.
• Ensure compliance with safety policies and procedures set by Inpeco and customers.
• Plan and organize travel independently based on the schedule defined by the Team Leader, adhering to Inpeco's travel policy.
• Complete daily and/or weekly reports on the performed activities.

Travel: Availability to travel up to 75% of the time .

Internal Stakeholders: R&D, Sales, Inpeco IT.

External Stakeholders: Customers/End Users staff (Lab Manager, ICT, Technician) and Partners

We are looking for candidates with the following skills:

• Experience Level: Specialist/Senior level with > 6 ≤ 10 total years of experience and > 2 ≤ 5 years of experience in the role .
• Education: Minimum Associates degree of Applied Science - Electronics (Military training or considerable experience will be considered).
• Technical Skills (Must Have): Strong knowledge and problem-solving skills in:
  • Linux
  • MySQL
  • Virtualization tools
  • Basic Networking
  • Troubleshooting/analysis
• Language:Mandatory proficiency in English.
• Soft Skills: A solid (***) level of competence is required in: Focused on results, External and Internal Customer orientation, Focus on quality, Collaboration and Teamwork, Continuous learning, and Flexibility.

Nice to Have:

• Experience with laboratory automation and instruments.
• Customer services and telephone support experience.
• Middleware experience.
• Certifications in Linux, MySQL, and VMware are desirable.

What we offer (Benefits)

• Compensation Package: A competitive compensation package with an Annual Incentive Bonus based on performance .
• Contract Stability: Opportunity for a full-time permanent contract with remuneration reviewed based on skills and experience.
• Work & Travel Allowances: Monthly car allowance, Work Cell phone reimbursement, and Internet reimbursement.
• Health & Financial: Comprehensive medical, dental, and vision benefits available from your start date, a 401k match, and competitive vacation benefits.