Luxury Experience Ambassador
- Greet and welcome clients, setting the tone for an elevated in-store experience.
- Manage client appointments and coordinate schedules to support Sales Professionals.
- Provide luxury sales support by assisting with customer inquiries, presentation preparation, and personalized service touches.
- Oversee and coordinate the intake and servicing of luxury watch repairs, including liaising with in-house watchmakers and communicating estimates and timelines to clients.
- Maintain and manage our Customer Relationship Management (CRM) system to ensure consistent, thoughtful follow-up with clients; generate and report client engagement data to senior leadership.
- Respond to customer inquiries in a timely, professional manner across multiple communication channels (phone, email, in-person).
- Maintain hospitality amenities and supplies to ensure a welcoming atmosphere for all visitors.
- Assist in planning and executing sophisticated in-store events and vendor-hosted gatherings.
- Conduct regular tracking to ensure sales professionals' compliance with vendor-mandated training.
- Previous experience in luxury retail, hospitality, or concierge services strongly preferred.
- Exceptional interpersonal and communication skills.
- Impeccable organizational and multitasking abilities.
- Proficient in CRM software and Microsoft Office Suite.
- Detail-oriented with a high level of discretion and professionalism.
- Strong sense of initiative and ability to work collaboratively with a team.
- The ability to walk and stand for extended periods of time as is typical of luxury retail environments.
- A refined and supportive work environment
- Opportunities for professional growth within the luxury retail industry
- Employee discounts and performance incentives
- Participation in exclusive store events and luxury brand experiences
- Company sponsored short-term disability
- Paid sick leave
- Paid vacations and holidays
- 401(k) plan plus match
- Medical and dental coverage
- Extensive training
- Previous experience in luxury retail, hospitality, or concierge services strongly preferred.
- Exceptional interpersonal and communication skills.
- Impeccable organizational and multitasking abilities.
- Proficient in CRM software and Microsoft Office Suite.
- Detail-oriented with a high level of discretion and professionalism.
- Strong sense of initiative and ability to work collaboratively with a team.
- The ability to walk and stand for extended periods of time as is typical of luxury retail environments.
Recommended Jobs
Merchandiser
Merchandiser Qualifications - Strong background in perishable operations with 2 years-experience managing one or more of the following departments: o Produce, Meat, Seafood, Deli/Dairy, Invento…
Speech-Language Pathologist, Promise Academy
Who We Are: At Harlem Children’s Zone, our mission is to break the cycle of intergenerational poverty and unlock new possibilities for our children, families, and communities. Promise Academy , …
Customer Service - Self Storage Manager
About Public Storage Public Storage is the self-storage industry leader and we are Hiring Now! Earn $18.00 Per Hour Our Benefits Total Rewards package available to our team: ~We work F…
Brooklyn United Academy Soccer Coach
Job Description Job Description Introduction Brooklyn United (BKU) is a leading youth soccer club in Brooklyn, with around 50 teams, including the top boys and girls teams of NYC. Check out ou…
Senior Analyst, Product Development
Overview: Job Purpose We are looking for a highly driven Senior Analyst to join the Exchange Product team of the New York Stock Exchange (an Intercontinental Exchange company) to assist and lead o…
Asset Management, Multi-Asset Solutions, Models Investment Specialist, Associate/Vice President
Job Description The Multi-Asset Solutions (MAS) team at J.P. Morgan Asset Management (JPMAM) brings over 50 years of expertise in managing multi-asset portfolios. Leveraging proprietary JPMAM stra…
Captain - Dining Room
The Modern is a Michelin-starred contemporary American restaurant at the Museum of Modern Art. The restaurant features refined, unexpectedly playful dishes that highlight exceptional ingredients and …
Veterinary Technician
$10,000 LVT Sign on Bonus through end of October!!! Guardian Veterinary is a progressively evolving, privately owned and operated emergency and specialty small animal hospital with our flagship l…
Production Assistant (Non CDL) Truck Driver
The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist me…