Housing Services Program Associate

Habitat for Humanity NYC and Westchester County is seeking a Housing Services Program Associate to assist with and expand the Homeownership programs within the Housing Department. The Associate will report to the Director of Housing Services (Director). The Associate will provide technical assistance, training, education, and pre- and post-purchase services to Habitat homebuyers, homeowners, and preservation homebuyers and homeowners in addition to being actively involved in the Housing Department as a whole and developing and improving policies and procedures within the organization.

Responsibilities:
Overall
* Provide weekly reporting to supervisor and the Housing department.
* Work closely with the Housing Services team to continue to maintain the department’s client management system in HomeKeeper to meet all program needs.
* Provide monthly impact tracking for department programs and support quarterly management reporting for the organization.

Homebuyer Program
* Assist the Director of Housing Services with new development and Post Purchase site visits, including showing units to prospective buyers, conducting final walkthroughs, and providing access for appraisals as needed.
* Coordinate completion of all punch list items with the Construction team prior to closings.
* Communicate with new buyers to track and ensure completion of the Homebuyers Program requirements prior to closing (i.e. Letters of Interest, sweat equity, education, savings plans, marketing meeting, etc.).
* Facilitate Homebuyer Education and assist with the creation of new education sessions as needed.
* Assist with filing and updating homebuyer and homeowner records in HomeKeeper.
* On a weekly basis, check and respond to department outreach via the [email protected] email and department voicemails.

Post Purchase and Preservation
* Communicate with new owners to ensure they are set up for success; this includes but is not limited to handing over warranty materials, building manuals, neighborhood resources, and other best practices dependent upon the type of unit purchased.
* Assist the Director and Housing Preservation Programs Manager (Manager) in monitoring, compliance, and foreclosure prevention services for Habitat NYC and Westchester single-family homeowners and multifamily developments.
* Attend meetings, conduct trainings, or other activities in-person or virtually with shareholders and tenants, as appropriate.
* Provide 1:1 assistance to homeowners in our portfolio who want to begin the resale process; including but not limited to requesting payoff letters, providing information on subsidy sources, and working with management companies on co-op policies and procedures.
* Assist with coordination of warranty management and repair requests of housing units in partnership with the Real Estate Development & Construction staff.
* Work with Director and Manager to host the Homeowner Help Desk series, which includes trainings on property tax * benefits and assessments, and asset management for homeowners.
* Assist with outreach/tabling events for all Programs, as needed.
* Perform other tasks as required

Qualifications:
* Bachelor’s degree or equivalent work experience.
* Demonstrated interest in affordable housing including but not limited to community/tenant organizing, asset management, post purchase, technical assistance, foreclosure prevention, and/or community land trusts;
* Demonstrated interest working in diverse, immigrant communities including multi-ethnic and multi- generational communities

Skills required:
* Demonstrate excellent written and verbal communication skills. Good computer literacy skills including working knowledge of Microsoft Office Suite (especially Excel) and Adobe Acrobat. Database and Client Management Systems knowledge preferred, such as Salesforce.
* Demonstrate the ability to prioritize and manage multiple tasks; ability to work independently, and as part of a team;
* Ability to prioritize and meet tight deadlines;
* Bilingual in English and Spanish preferred
* Public speaking

Location, hours: 
The office is located at 111 John St. FL 7 Suite 770, New York, NY 10038.

Regular hours will be weekdays Monday – Friday 9am – 5pm EST, with an hour allotted for lunch each day. Flexibility is required as some site visits to project locations throughout the 5 boroughs and Westchester will be necessary. Depending on project needs, evenings and weekends may be required.

This position is a hybrid work-from-home and in-person model. Staff are expected to report to the office and/or be on site at least two days a week. The in-person engagement in the office serves to build cross-divisional strengths with team members across the organization and externally, with partner organizations, tenants and tenant groups.

Careers at Habitat for Humanity New York City and Westchester County are challenging, rewarding and fulfilling. If you are interested in bringing your passion for the mission of Habitat for Humanity to the organization, please apply by sending a resume and cover letter outlining your qualifications to Human Resources at [email protected] with the subject “Housing Services Programs Associate”.

Compensation:
Base annual salary: $63,500 - $65,000
Comprehensive benefits package, including health, dental, and retirement plans.

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