Account Assistant, Travel Retail

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Job Title: Account Assistant Travel Retail – CI Wholesale / New York, NY

Primary Purpose: The Account Assistant supports the Director in driving growth for the Coach International wholesale business, with a primary focus on the travel retail channel. This role will quickly develop a strong understanding of the business and provide critical support for key strategies, reporting, and initiatives. The ideal candidate is highly organized, detail‑oriented, and proactive, with strong analytical skills. They will build effective cross‑functional and external relationships to ensure alignment, collaboration, and overall business growth.

The successful individual will leverage their proficiency as an Account Assistant to...

Drive The Business

• Support achievement of shipment and retail sales targets through reporting and coordination
• Execute key business strategies and product‑category initiatives
• Manage the receipt, accuracy, and timely upload of sales data
• Monitor weekly business performance, identify trends, and highlight sales opportunities
• Drive market week preparation by managing logistics and line‑sheet development
• Present the seasonal collections to Accounts during market appointments

Customer Service

• Establish strong working relationships with internal and external partners
• Support with order management execution, monitoring and tracking results
• Responsible for MD file updates and communicating MD suggestions to accounts
• Manage seasonal master SKU list creation and updates
• Lead the RTV process in collaboration with Account Services

Cross-functional Partnership

• Build internal relationships with Planning, Merchandising, Operations, Marketing and Field to ensure alignment in business priorities
• Support communication with external partners to ensure timely follow‑through on initiatives and deliverables.

The accomplished individual will possess...

• Account Management background
• Analytical skills
• Proficiency in Excel
• Retail math
• High level of organizational skills, ability to multi-task
• Initiative, high energy, strategic thinking and detail oriented
• Customer service experience
• Excellent communication skills

An outstanding professional will have...

• 2+ years of buying or account management and/or relevant experience.
• Experience in global travel retail or luxury brands is a plus

Our Competencies for All Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
• Building Effective Teams : Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [email protected]

Visit Coach at

#LI-CM1; #LI-HYBRID

Work Setup: HYRBID

BASE PAY RANGE $65,000.00 TO $75,000.00 Annually
*Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Here are some of the benefits that we offer: Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance. Please click here for a complete list of U.S Corporate Compensation & Benefits .