Workforce 1 - Account Manager: Sales

Goodwill Greater New York and Northern New Jersey (GWNYNJ) believes that the power of work and sustainable fashion is how we unlock the good in our communities. For over 100 years, we have helped people get jobs, stay employed, and progress in careers across New York and Northern New Jersey. We believe that diversity drives innovation and strengthens our workplace. We are committed to fostering our inclusive environment where all employees feel valued, respected, and empowered to contribute fully. We welcome applicants of all backgrounds, identities, experiences, and abilities.

The Sales Account Manager is responsible for business development and employer engagement on behalf of the Workforce1 Career Centers. This position focuses on building and maintaining strong relationships with employers across New York City to identify hiring needs, promote Workforce1 services, and connect businesses with qualified candidates.
The ideal candidate is a natural networker who thrives on relationship-building, understands local labor market trends, and is passionate about helping employers meet their workforce needs while creating opportunities for jobseekers.

The Awesome Things You’ll Do

• Conduct proactive outreach to employers, industry associations, and local businesses to identify hiring needs and promote Workforce1 services.
• Develop and maintain long-term partnerships with employers to drive repeat business and ongoing collaboration.
• Conduct labor market research to identify trends, new business openings, and in-demand occupations across the five boroughs.
• Attend networking events, business expos, and community meetings to represent Workforce1 and build employer relationships.
• Maintain an up-to-date database of employer accounts and contacts within internal systems (e.g., Dynamics).
• Partnership & Collaboration
• Collaborate closely with the Recruitment and Career Services teams to ensure that employer job orders are filled with qualified candidates.
• Communicate employer hiring requirements clearly to the Recruitment team and monitor progress toward fulfillment.
• Partner with community-based organizations, chambers of commerce, and business improvement districts (BIDs) to expand employer outreach.
• Performance & Reporting
• Meet or exceed monthly employer engagement and job order targets as set by SBS and internal management.
• Track and report all employer interactions, job orders, and placements in compliance with Workforce1 and SBS guidelines.
• Analyze data and labor market information to inform outreach strategies and identify new business opportunities.

Activities are subject to change / be added to meet business needs with management approval.

Our Must Haves

• Business sales, relationship building or a related field preferred (or equivalent relevant experience).
• Minimum 3 years of experience in business development, sales, employer engagement, or workforce development.
• Strong understanding of labor market dynamics, employer needs, and NYC’s business ecosystem.
• Excellent communication, networking, and relationship management skills.
• Proven ability to meet goals and deliver results in a performance-driven environment.
• Proficiency in Microsoft 365 and CRM systems (Dynamics experience preferred).
• Willingness and ability to travel throughout New York City for employer visits and events.

Special Working Conditions

This position operates in a fast-paced, goal-oriented environment requiring collaboration across multiple teams. The role supports both the Fordham (Hub) and Hunts Point Workforce1 Career Centers, with frequent travel across all five boroughs for employer meetings, events, and business development activities.

What We Offer

• Generous Time off policy to use when you need it
• Health, wellness and financial resources to help you achieve our personal goals
• Robust health benefits including medical, dental, vision, parental leaves and company sponsored life insurance
• Retirement matching programs and contributions
• Transit and commuter benefits

We believe in creating space for everyone to do their best work and have individual and collective impact. We believe in challenging the status quo and setting ambitious goals in the name of doing more good. We believe that being your best self and helping others do the same is how we bring our mission alive. Even if you don’t think you meet all the qualifications listed for the job, we would love to hear from you!

If you require a reasonable accommodation at any point in the application or interview process, or if you are unable to apply through our recruitment portal, please contact us at [email protected]. We are happy to assist and ensure you have an equal opportunity to apply.