Sr System Analyst - Metrics

Required Education/Experience

• Master's Degree and a minimum of 2 years of full-time relevant work experience or

• Bachelor's Degree and a minimum of 3 years of full-time relevant work experience or

• Associate's Degree and a minimum of 4 years of full-time relevant work experience or

• High School Diploma/GED and a minimum of 5 years of full-time relevant work experience

Preferred Education/Experience

• Bachelor's Degree in Computer Science, Management Information System, Engineering, Business/Finance or related field and a minimum of 3 years of full-time relevant work experience experience working in Information Technology, customer, desktop, or presentation support environment

Relevant Work Experience

• Technical and supervisory or managerial experience with a proven ability to motivate people, preferred

• Experience in ServiceNow reporting and Performance Analytics configuration, preferred

• Experience in managing projects, representing the organization in building and fostering relationships with customers, support groups, and vendors, and render sound business decisions, preferred

• Advanced proficiency in data analysis and reporting tools, preferred

• Understanding of MSP operations, IT support, and end user service environments, required

• Demonstrated ability to think strategically while maintaining a hands-on, detail-oriented approach, required

• Collaborative, curious and innovative mindset, required

Skills and Abilities

• Demonstrated problem solving skills

• Effective leadership skills

• Strong written and verbal communication skills

• Develops and delivers effective presentations

Licenses and Certifications

• Driver's License Required

Physical Demands

• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

• Possess manual dexterity and the ability to use hands for the duration of the workday

• Stand to use/operate office equipment for the duration of the workday

Additional Physical Demands

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.

EEO Statement:

Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) are equal opportunity employers. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of the individual's actual or perceived disability, protected veteran status, race, color, creed, religion, sex, age, national origin, gender, gender identity, gender expression, genetic information, marital status, sexual orientation, citizenship, domestic violence victim status, or any other actual or perceived status protected by law.

Technical Difficulty Statement:

For technical issues, please contact us at [email protected]