Director, Product - Fiber Platform

Company:

Mercer

Description:

Director, Product – Fiber Platform

The Director, Product – Fiber Platform owns the vision, strategy, and evolution of the Fiber platform—Mercer US H&B’s unified platform that consolidates and modernizes core capabilities across the portfolio.

This role is accountable for defining the platform’s long-term direction, shaping the capability portfolio, and leading cross-functional execution to deliver a scalable, reusable foundation that improves consultant and client workflows, accelerates time-to-market, and enables future innovation (including embedded AI capabilities).

Serving as the platform’s senior product leader, this position partners closely with UX, engineering, data/analytics, and senior business stakeholders to ensure Fiber becomes the single platform narrative and operating model across US H&B.

Key Responsibilities

Platform Vision & Strategy

• Define, maintain, and communicate the long-term Fiber platform vision, value proposition, and strategic priorities for both consultant and client experiences.
• Establish Fiber as the cohesive platform narrative internally (US H&B and broader Marsh leadership) and externally where applicable.
• Determine which existing capabilities are retained, evolved, consolidated, or deprecated as the portfolio transitions to Fiber.
• Partner with UX/UI leadership to shape the end-to-end experience strategy, including front-end design direction and feature/phase prioritization.
• Identify where and when to embed AI capabilities into platform workflows and services to improve outcomes and usability.

Capability Portfolio & Platform Roadmap

• Own the Fiber capability model and platform taxonomy (core capabilities, shared services, experience layers, and integrations).
• Lead platform roadmap development, including sequencing, dependency management, and value-based prioritization across legacy and net-new capabilities.
• Establish and run product governance for platform trade-offs, ensuring decisions balance client value, scale leverage, cost, risk, and delivery feasibility.
• Align roadmap and investment decisions with US H&B business strategy, leadership priorities, and measurable outcomes.
• Partner with Product Execution and delivery leads to define release strategy, milestones, and capability rollout plans.

Technical Understanding & Guidance

• Make informed product decisions using input from technical experts (engineering, architecture, data, security, and enterprise platform teams).
• Drive platform reuse and standardization by evaluating duplication vs. differentiation at the request level and steering teams toward shared capabilities.
• Lead data and integration strategy improvements in partnership with enterprise data teams to create a consolidated, governed data ecosystem.
• Ensure platform decisions support scalability, reliability, security, and compliance expectations for enterprise-grade products.

Stakeholder Leadership

• Serve as the primary interface to US H&B business leadership, consulting leaders, and key stakeholders for Fiber platform priorities, progress, and outcomes.
• Own stakeholder communication, including executive updates, decision briefs, roadmap reviews, and escalation management.
• Define and track success metrics (e.g., adoption, workflow outcomes, reuse, time-to-market, revenue enablement, cost-to-serve reduction).
• Build alignment across product lines to ensure Fiber becomes the shared foundation rather than a collection of loosely related tools.

Partnership with Product Owners / Delivery Teams

• Provide clear strategic intent and outcome-based goals to Product Owners and cross-functional delivery teams.
• Act as the escalation point for scope, sequencing, and priority conflicts; facilitate fast decisions with transparent trade-offs.

Additional Skills & Experiences

• Portfolio Consolidation & Modernization: Experience consolidating tools, migrating from legacy platforms, and simplifying capability sets while improving user value.
• Data & Integration Fluency: Strong understanding of how platform value is amplified through shared data models, APIs/integrations, instrumentation, and governance.
• Product Leadership: Demonstrated ability to lead product/platform strategy, capability design, and reuse across multiple products and teams.
• Governance & Operating Models: Ability to design lightweight but effective decision forums, intake/prioritization models, and standards that scale.
• Executive Communication: Skilled at distilling complex product/technical trade-offs into crisp, decision-ready narratives for senior leaders.
• Influence in a Matrix: Proven success influencing across product, engineering, UX, data, security, legal, and compliance without direct authority.
• Outcome Orientation: Strong focus on measurable business and user outcomes, not just delivery outputs.

Qualifications

• 8+ years of progressive experience in product management, including leadership roles on enterprise platforms, multi-capability products, or shared services.
• Proven track record of building and executing product strategies, including roadmap ownership, prioritization, and cross-portfolio alignment.
• Strong technical acumen and ability to partner deeply with engineering, data, and architecture teams to guide decisions and manage trade-offs.
• Experience delivering products in complex, regulated environments with security, privacy, and compliance requirements.
• Preferred experience in healthcare, benefits, insurance, or enterprise B2B/B2B2C digital platforms.
• Exceptional stakeholder management and communication skills, with experience presenting to and driving decisions with senior leadership.

Why Join Us

This role offers a high-impact opportunity to define platform direction, lead consolidation and modernization efforts, and create reusable capabilities that improve how consultants and clients work—while shaping how AI is thoughtfully embedded into real-world workflows.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $151,200 to $302,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.