Customer Support - Bilt Rewards | Remote

Job Summary

Bilt Rewards is hiring a Customer Support Team Member to serve as the first point of contact for members through chat and ticket support. This remote role offers a competitive salary of $50,000–$55,000/year , equity, and performance-based bonuses, along with a comprehensive benefits package.

The position begins June 8, 2026 and requires in-person onboarding in New York City during the first week (June 7–12, 2026), followed by four weeks of full-time training. Candidates must be available from 9AM–6PM ET with 100% attendance during training.

About Bilt Rewards

Bilt is the membership program for where you live, transforming rent and mortgage payments into valuable rewards. Members earn Bilt Points with every on-time payment, which can be transferred 1:1 to airlines and hotels, redeemed for everyday purchases, applied toward future rent, or saved for a home down payment.

Beyond payments, Bilt offers Neighborhood Benefits™ at over 45,000 merchants nationwide, including restaurants, fitness studios, pharmacies, and rides with Lyft. Members also enjoy exclusive experiences and rewards through Rent Day® and the Bilt card suite—the first and only cards that let you pay rent and earn points without transaction fees.

Key Responsibilities

• Respond to member inquiries via chat as the first line of support
• Handle entry-level support tickets related to payments, loyalty, and general questions
• Triage incoming tickets, identify trends, and elevate complex issues
• Document member interactions and elevate patterns to senior team members
• Collaborate with internal teams and BPO partners to resolve issues
• Develop deep product knowledge through training and ongoing updates
• Stay informed about product releases and enhancements to communicate benefits effectively
• Adapt support approaches to diverse member needs and business models
• Provide exceptional customer service through digital channels

Candidate Requirements

• Recent college graduate with a bachelor’s degree
• 0–1 years of professional experience in customer support, operations, or related fields
• Strong written and verbal communication skills
• Highly organized, detail-oriented, and adaptable in fast-paced environments
• Team player with the ability to learn new platforms quickly
• Critical thinking skills and problem-solving mindset
• Ability to handle confidential and sensitive information responsibly

Compensation

• Salary: $50,000–$55,000/year
• Eligible for equity and annual performance-based bonus

Benefits

• Health insurance from day one (including One Medical membership, wellness stipends, and family programs)
• 401(k) plan with company match
• Flexible spending accounts (commuter FSAs included)
• Unlimited paid time off (PTO)
• Exclusive employee-only Bilt Points opportunities
• Team events and connection programs

Why Join Bilt Rewards?

This is a chance to join a fast-growing company that is disrupting the housing and payments industry. As a Customer Support Team Member, you’ll be part of a mission-driven team helping members maximize the value of their rent and mortgage payments while building strong community connections. With competitive pay, equity, and unlimited PTO, Bilt offers both career growth and work-life balance.

Application Process

How to Apply:

• Submit your CV via Bilt Rewards’ careers portal.
• Highlight your customer support experience and communication skills.
• Shortlisted candidates will be contacted for interviews.

Proceed to job application portal

Job Type: Full-time
Pay: $50,000–$55,000/year
Location: Remote (U.S.)
Start Date: June 8, 2026 (mandatory onboarding in June 7–12, 2026)