Sales Representative - Service

Location: NYC Downtown EI, NY, United States
Job ID: 87885

We Elevate... Quality of urban life

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

Join us as a

Sales Representative - Service

Your main responsibilities

As a Sales Account Representative at Schindler, you will assist the Existing Installation team cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. You will ensure high levels of customer satisfaction utilizing strong organizational and customer relationship management skills.

Essential Functions

1. Sales & Opportunity Identification
Aid the Existing Installation Sales Account Managers in pursuing repair sales and new maintenance contracts, and in tracking the current sales portfolio to anticipate contract retention opportunities. Prepare and present repair, renewal, and recovery presentations and proposals to meet or exceed sales and profitability objectives. Understand and utilize the complete range of Schindler products, procedures, and service offerings to ensure the Company meets all client requirements.

2. Customer Account Management
Act as a liaison between the customer and Schindler to build strong, long‑term relationships and leverage industry knowledge to achieve sales targets. Work with property managers and building owners to ensure that Schindler products and maintenance agreements meet both customer expectations and Company requirements for quality, performance reliability, and passenger safety. Evaluate customer inquiries or complaints and recommend corrective action to management and/or the Sales Account Manager. Assist with accounts receivable for client portfolios, ensuring timely and accurate payments.

3. Collaboration, Documentation & Compliance
Collaborate with Existing Installations Sales Account Managers and Superintendents to prepare maintenance and repair estimates, communicate proposals, and schedule service orders. Maintain accurate customer records and files in accordance with company procedures. Ensure compliance with established policies and procedures.

What you bring

EDUCATION
Minimum Bachelors Degree.

EXPERIENCE
B2B sales experience in the elevator or related industry.

SPECIAL REQUIREMENTS
Effective presentation skills and proficiency in Microsoft Office applications.
Ability to empathize, listen, and connect with people to form outstanding customer relationships.
Excellent time management, organizational skills, and problem‑solving abilities.
Motivated, resilient, and customer‑focused mindset with a strong character aligned with Schindler’s values.
Experience with SAP and a results‑driven mindset to thrive in a competitive sales environment.
Demonstrated ability to handle a mix of office and fieldwork, with flexibility for travel and managing customer interactions.

Base Salary $76,800 - $96,100

The above represents the typical salary range for this position. Revisions to the range may be considered based on your experience, education, location, demonstrated skills, and alignment with business priorities. Please note that the compensation listed reflects only base salary and does not include commissions or longer-term incentives.

What’s in it for you?

• Fully vested 401k match, up to 7% of total eligible compensation.
• Competitive Medical, Dental and Vision Plans - Effective from first day of hire.
• 3 weeks’ vacation which increases with tenure, 7 sick days, 3 floating holidays and 8 Company Observed Holidays.
• Tuition Reimbursement - Eligible after 6 months of service.
• Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption.
• A wide range of development opportunities to boost your professional and leadership growth.

We Elevate… Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!

• Safety: Uphold the highest safety standards for all.
• Integrity and Trust: Foster honest, ethical relationships.
• Create Value for the Customer: Deliver innovative, reliable solutions.
• Quality: Ensure excellence in every product and service.
• Commitment to People Development: Nurture our people, they are the heart of our success.

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At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.