Client Care Coordinator (Bilingual English/Chinese)

Job Description

Job Description

POSITION SUMMARY:

As a Client Care Coordinator, you will be responsible for providing support and assistance to individuals and families in need. This dynamic role requires excellent communication, problem-solving, and organizational skills, as well as a genuine desire to help others. The Client Care Coordinator is responsible for assigning client referrals as directed to staff. The person is responsible for maintaining communication with agency personnel HHA/PCA and contract agencies for the daily operations of the Agency.

RESPONSIBLITIES:

Working with patients, referral sources, caregivers & MLTC to coordinate home placement, problem solving, and identification of needed home health services.

• Schedule and coordinate home care services for our clients.
• Maintaining communication with MLTC / insurance for patient's status and updates.
• Maintain accurate client records and documentation.
• Conducting monthly service calls to caregivers and patients, informing MLTC about patient's hospitalization/vacation.
• Strong analytical thinking and the ability to manage multiple tasks concurrently.
• Assist with timesheet verification and processes
• Staff cases when caregivers call out
• Serve as the main point of contact for clients, their families, and external stakeholders, providing guidance, support, and information as needed.
• Maintain accurate and up-to-date client records, ensuring confidentiality and compliance with legal and ethical standards.
• Provides rotating on call services for non-working hours, weekends, and holidays.
• Performs other duties as required.

REQUIRED SKILLS/ABILITIES:

• Ability to multitask
• Bilingual English/Chinese
• Proficient in Excel and Word
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skill

PHYSICAL REQUIRMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to carry, lift, push or pull at least 20lbs

EDUCATION & EXPERIENCE:

• At least one year Home Care experience or health care setting preferred
• Bachelor's degree preferred

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training