Loan Servicing Representative

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Loan Servicing Representative

Corning, NY

Corning Credit Union is seeking a Loan Servicing Representative to join our team in the Lending Contact Center.

Corning Credit Union (CCU) is one of the leading credit unions in the nation with $2.4 billion in assets and more than 160,000 members worldwide. Headquartered in Corning, NY, we also have facilities in Wilmington, NC, Myrtle Beach, SC, and Franklin County, PA.

We're committed to helping our members prosper by being a trusted advisor for financial services. CCU's vision is simple: “To provide better service to our members than they receive anywhere else in the world.” Our growth is fueled by that vision, and it doesn't stop with our members. We are also committed to fostering a strong service culture within the organization. Teamwork, open communication, and valuing the individual are just a few of the key performance standards that help us provide an exceptional work environment for our outstanding team.

If you share our passion for serving others, then CCU is the place for you to build a rewarding career. In addition to the vast opportunities that exist within the organization, CCU also offers a competitive base salary and annual bonus plan along with an exceptional benefits package. With a strong emphasis on our team and dedication to excellent customer service, Corning Credit Union continues to be an employer of choice across the markets we serve. Role Summary: As a Loan Servicing Representative, within our Lending Contact Center, you will provide exceptional service, support, and education while assisting with servicing needs for their existing consumer and solar loans.

Essential Job Duties

• Assists members with loan related questions, payoff requests, and subordinations over the telephone or online
• Maintains comprehensive knowledge of consumer and solar loan product types, including an understanding of solar partners and processes
• Completes due date modifications and assists with modification audits
• Builds member relationships by effectively educating members about all appropriate CCU products and services
• Completes various financial transactions, including Payment Center
• Effectively troubleshoots and resolve member questions in regards to their existing loans
• Effectively manages communications between multiple parties - mortgage companies, titling companies, dealerships
• Also assumes responsibility for other projects or duties as required or assigned

Required Competencies

• Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
• Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced lending environment
• Strong verbal and written communication skills
• Exceptional attention to detail
• Strong analytical and problem-solving skills
• Confidence in recommending products and services with the ability to meet appropriate sales and service goals

Education Requirements

• An associate degree or other form of secondary education is preferred; commensurate work experience also considered
• A high school diploma or GED is required

Experience Requirements

• Prior call center experience is desired but not required

Communication Skills Required

• The ability to read and comprehend moderate to advanced instructions and correspondence
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and small-group situations
• The ability to effectively communicate loan decisions and navigate sensitive situations

Physical Requirements Reasonable accommodations may be made to enable individuals with disabilities to perform the role.

• Ability to work in a repetitive motion for a lengthy period of time
• Ability to work within a fast-paced lending call center environment
• Regular use of computer is required
• Specific vision abilities required by this position include close vision and the ability to adjust focus from close range to long range

Compensation - The starting Loan Servicing Representative base pay range is $19.50 - $24.50 per hour. Hiring rates are dependent on several factors, including years of related work experience, education, and geographic location. Corning Credit Union also offers an annual bonus plan as part of its comprehensive compensation package. Additionally, most roles have further levels providing added growth opportunities and earnings potential.

An Equal Opportunity Employer. Corning Credit Union values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Pay transparency nondiscrimination provision. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

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