E-Commerce Clerk

Our E-Commerce Clerks are responsible for filling gourmet grocery orders that customers have placed online. With the assistance of a hand-held computer the individual will gather the products on the customers' shopping list ensuring order accuracy and product quality and freshness. The E-Commerce Clerk will package the orders and prepare them for shipment.

Responsibilities

• Will be responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
• Will initiate and complete selection process for customers' on-line orders.
• The E-Commerce team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
• While shopping in-store, this position will scan and bag orders on the go while following all bagging standards.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Receive customers' orders and store products in optimal temperature zones.
• Read and follow directions provided within the notes section of each order
• Ensures quality and freshness of all items chosen
• Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
• Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping
• Process the orders through the point of sale (POS) system
• Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
• Maintain organization and cleanliness of staging areas and equipment
• Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce Supervisor
• Other duties and functions as assigned

Requirements

• Must be at least 18 years of age
• Ability to work without supervision
• Experience as a personal shopper would be a plus
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, and subtraction)
• Must be able to speak, read and understand the English language
• Excellent oral/written communication skills

Working Conditions

• Most of the time is spent moving about continuously on hard surfaces. There may be a need to frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping.
• May require lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Usually in a comfortable indoor environment surrounded by moving machinery and/or loud equipment that may require shouting in order to be heard. There could be exposure to temperature extremes from freezers, ovens, and/or coolers.
• There may be occasional exposure to cleaning agents, sharp objects/industrial equipment necessary to perform job duties and functions.