Lead Front Desk Agent

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
  

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

As a Front Desk Associate, you are the face of our organization! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.

Job Specifications:

• Starting Wage: $22.00/hr - $24.69/hr

• Employment Type: Year Round

• Shift Type: Full Time and Part Time hours available

• Minimum Age: At least 18 years of age

• Housing Availability: No

Job Responsibilities:

• Deliver exceptional, in-person guest service by creating a welcoming and professional atmospher
• Efficiently manage guest check-in and check-out processes
• Answer, screen, and direct incoming phone calls
• Anticipate and respond to guest needs, requests, and concerns
• Research and resolve guest billing discrepancies
• Coordinate with other departments
• Perform additional duties as assigned by management

Job Requirements:

• Must be able to communicate fluently in English with strong verbal communication skills
• Excellent interpersonal skills with a friendly, guest-focused approach
• Proficiency in basic computer systems
• Familiarity with computer hardware and accessories
• Strong attention to detail and ability to multitask in a fast-paced environment

The expected pay range is $22.00/hr - $24.69/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 515036
Reference Date: 05/29/2026
Job Code Function: Front Office