Customer Success Manager

Location: NYC
Hybrid
Full-time

Role summary

We are seeking a highly motivated Customer Success Manager to drive client satisfaction, retention, and growth of SMB clients using our payment & workforce management solutions to scale their business globally. The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment, with experience preferably coming from HR Tech or Fintech. The Customer Success Manager should possess high-level organizational skills and business development acumen to drive engagement with respective stakeholders.

What you’ll do:

• Managing and strengthening high value client relationships to achieve retention targets


• Persuading clients of the benefits of managing their workforce in the Payoneer family of products


• Reviewing and proposing process improvements that drive client retention and market penetration


• Maintaining all activities within our CRM systems


• Working with internal teams to deliver results for customers

Who you are:

• 4+ years of account management, business development, or relevant experience in HR Tech/Fintech/SaaS


• Bachelors Degree


• Strong written and verbal communication skills 


• Genuine comfort with phone-based sales and holding a quota 


• Track record of meeting and exceeding business established goals 


• Ability to make decisions in a changing environment, anticipate future needs, and drive results 


• High level of organization and focus and ability to work under pressure 


• Desire to drive meaningful organizational change 

Not a must, but a great advantage:

• Experience in Payments or Banking industry


• Experience with Workforce Management solutions


• Experience using Salesforce or a similar CRM system

  What we offer:

• Discounted medical, dental, and vision insurance (Coverage starts on Day 1) HSA and FSA


• 401K with employer match


• Employee Stock Purchase Plan (ESPP)


• Fitness/Wellness reimbursement 


• Generous PTO, paid holidays, and parental leave


• Learning and development opportunities


• Flexible work from home schedule


• Volunteer activities


• Fun office culture with supportive leadership 

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave.

The annual base salary range for this position is: $100,000 - $120,000.

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