Lead Payment Platform Product Manager

Inputs to product strategy with cross-functional stakeholders consistent with the shared vision for the product or enabling platform. Implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability. Controls for the customer experience and customer needs in product requirements and as an input to decision making. Monitors metrics that inform the success of products including usability studies, research and market analysis. Manages one or more workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making. Monitors product profitability measures, including budget. Participates in operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product and technology leadership as needed. Partners with content developers, data scientists, product designers and user experience researchers. 5+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Proven product experience in building technical products or platform systems in cross-functional settings, preferably with scale, reliability, and performance requirements. Deep understanding of payments, tokenization, network processing, or related infrastructure is a plus. Strong technical fluency, able to engage in API design, integration strategies, architecture trade-offs, and system scaling concerns. Experience in defining metrics, dashboards, SLAs, and observability for platform systems. Experience with payment networks, token service providers, or card/merchant token programs Familiarity with security, compliance, or regulatory domains (PCI, data protection, cryptography) Experience scaling systems to high availability (e.g. “five 9s”) Experience working with wallets, processors, gateways, or B2B integrations