Call Center Coordinator (Part Time)

• Schedule: Monday and Friday 8am-630pm
• Effectively communicate changes to administration procedures of the front office including telephones processing scheduling and verifications.
• Route escalated calls to the appropriate department and personnel.
• Complete tasks surrounding the nature of the call and providing the highest level of patient care and support.
• Schedule appointments based on availability and continuity of care verifies insurance information updates demographics and informs patients of necessary documentation for health center visits.
• Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
• Answer a high volume of calls

Qualifications :

• High School Diploma or equivalent
• Strong customer service skills; ability to diffuse client frustrations
• Excellent interpersonal and communication skills
• Ability to use logic and problem-solving skills to resolve issues
• Ability to work independently under tight deadlines in a rapidly changing environment
• Excellent time management and organizational skills

Additional Information :

What We Offer!

• Competitive compensation package
• 401(k) plan with company matching options
• Generous Paid Time Off
• A rich benefits package including medical dental life and long-term disability insurance
• Progressive Leadership Development Programs
• New Yorks 529 College Savings Program
• Employee Perks: discounted rates for entertainment travel fitness insurance plans etc. through our partnership with Plum Benefits
• FSA Plans- pre tax savings plans to pay for unreimbursed medical and dental expenses travel to & from work
• Company Events- Annual Family Field Day Leadership Retreats and Holiday Awards Celebration
• And much more!

Remote Work :

No

Employment Type :

Part-time