Service Advisor

Service Manager Romeo Auto is seeking a personable and knowledgeable Service Advisor to join our growing team. As the liaison between our customers and service technicians, you will play a key role in delivering exceptional customer service, ensuring vehicle issues are accurately diagnosed, and managing repair timelines efficiently. Compensation will range from $60-100k based on experience. At Romeo Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At Romeo Auto Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs. Benefits:

• 401(k)
• 401(k) Matching
• Health Insurance
• Dental Insurance
• Vision Care Insurance
• Flexible Spending Account
• Health Savings Account
• Paid Time Off

Key Responsibilities:

• Greet customers promptly and professionally in the service lane
• Communicate with customers to understand their vehicle concerns and service needs
• Generate accurate service repair orders and provide cost and time estimates
• Coordinate with technicians to ensure timely completion of services
• Keep customers informed throughout the repair process
• Upsell additional service recommendations when appropriate
• Handle warranty and insurance documentation when required
• Ensure high levels of customer satisfaction by managing expectations and resolving concerns

What we are looking for:

• Prior experience as a Service Advisor or in a customer service role (automotive industry preferred)
• Strong communication and interpersonal skills
• Working knowledge of vehicle systems and repair processes is a plus
• Comfortable using dealership management systems and scheduling tools
• Organized, detail-oriented, and able to multi-task in a busy environment
• Valid driver’s license and clean driving record

Romeo Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.