Health Home Outreach & Enrollment Specialist

Job Description

Job Description

WHY JOIN JFS?

For more than 150 years, Jewish Family Services of Western New York has been committed to providing high quality services to all in need in the interest of helping to "repair the world." Our services are guided by the essential connection between mental well-being, physical wellness, and positive self-worth. Our reputation is the result of our exceptional staff. In addition to offering competitive compensation and truly exceptional benefits, we are committed to providing a supportive, inclusive work environment in which all employees are able to contribute their best.

OUR VALUES

Be a Mensch – A person who is ethical, decent, and admirable. It’s someone who acts with integrity and honor, often showing kindness and consideration towards others. Being called a Mensch is a compliment suggesting that one’s character is upright, responsible, and morally sound.

Be Person-Centered – Meeting individuals where they are at.

Be Culturally Responsive – Creating purpose-built spaces and programs for our clients that respect their culture.

Be Resolute – Tenacity, solution-seeking, and getting stuff done.

WHAT YOU’LL DO

The Health Home Outreach and Enrollment Specialist conducts outreach efforts to increase visibility and enrollment of prospective members into health home program at JFS. The Health Home Outreach and Enrollment Specialist works in the office and directly in the community to identify, educate, and enroll prospective clients. The Health Home Outreach and Enrollment Specialist also build relationships with referral sources, including the lead health homes, primary care providers, managed care organizations (MCOs), mental health providers, and other community service providers, to increase enrollment of clients. The Health Home Outreach and Enrollment Specialist locates, engages, and enrollment clients into the health homes programs at JFS.

Key Responsibilities

• Manage all incoming referrals for health home programs.
• Maintain on-going communication with all referral sources about the status of client enrollments.
• Travel into the community to conduct outreach activities, including conducting home visits with clients.
• Determine client eligibility for health home programs based on DOH standards and Medicaid eligibility.
• Utilize culturally sensitive and linguistically appropriate strategies to engage and enroll clients into health home programs.
• Utilize client information to locate, engage, and enroll patients into the health home programs, including completion of the DOH 5055 and all other required intake documents.
• Accurately document all interactions with clients and all efforts made towards client engagement. Submit all progress notes within 48 hours of the client encounter.
• Upload the DOH 5055 and all other enrollment documents into Netsmart.
• Collaborate and case conference with care coordinators to ensure that clients make a smooth transition from outreach to active health home enrollment.
• Effectively utilize electronic systems, including Netsmart, HEALTHeLink, PSYCKES, and ePACES to locate patient information and to document encounters.
• Educate the community by relaying the purpose and services of health home programs to the client population and the impact the program and services would have.
• Develop, distribute, and maintain community outreach tools and materials.
• Coordinate, conduct, and facilitate attendance at appropriate tabling /community events.
• Recruit and assist in retention efforts of health home members, including assisting with diligent search efforts as needed.
• Build relationships with internal and external providers to increase referrals to the health home program at JFS, including primary care providers, managed care organizations (MCOs), mental health providers, and other community service providers.
• Assist the Director of Care Coordination in the tracking of referral sources and other referral data.
• Attend agency and department in-service training and staff meetings as well as any other agency related activities as required.
• Effectively support health home programs on an as needed basis.

WHAT YOU’LL BRING

• Associate’s degree in health & human services preferred. Other relevant degree considered.
• At least one year’s experience in direct human service, outreach, or sales.
• Exhibited ability to effectively work within an inclusive and culturally and linguistically diverse environment.
• Strong internet research and computer skills, especially with Outlook, Word, Excel, PowerPoint, and web-based health information systems.
• Bilingual skills desirable. English speaking and writing fluency required.
• Demonstrate basic knowledge of chronic conditions, including chronic mental conditions, HIV/AIDS, and serious mental illness

This position requires travel between sites and therefore, you must have a reliable vehicle, valid driver's license, and liability insurance in the amount of $100,000/$300,000. Also, if hired, you must produce evidence of having received the Covid-19 vaccination.

WHAT WE OFFER

• Competitive salary range of $21.00 to $28.00 per hour, commensurate with experience and qualifications.
• Benefits such as health insurance (Independent Health), accrued Paid Time Off (PTO) of 4+ weeks, 401k retirement plan with company match, and 13+ observed holidays.
• Part time schedule of 15-30 hours per week and early close on Fridays.
• A supportive and collaborative work environment.
• The chance to make meaningful impact in a dynamic and forward-thinking organization.

The above pay range is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to, background, knowledge, skills, and abilities.

Jewish Family Services of Western New York is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.