Taxi Customer Support Agent
🚗 Customer Support - Rider Operations
Location: Las Vegas, NV
Pay: $25/hour Plus Benefits
Company: An autonomous ride-hailing company
🧾 About the Job:
You’ll be the friendly human helping customers who are using self-driving taxis. Your job is to support riders before, during, and after their ride — answering questions, solving problems, and helping in case of emergencies. You’ll also help improve the tools and processes used to support riders.
🕒 Shifts Available:
You need to be flexible. Shifts include:
Fri–Tue: 9:30 AM – 6:00 PM
Sun–Thu: 9:30 AM – 6:00 PM
Wed–Sun: 5:30 PM – 2:00 AM
Tue–Sat: 5:30 PM – 2:00 AM
🛠️ What You’ll Do:
Help riders live through chat, phone, or other channels
Solve problems and escalate bigger issues
Use special tools to assist with rides
Help test new systems and collect data
Support a culture of safety and teamwork
✅ What You Need:
2+ years in customer service, retail, or any job helping customers
Great at calming upset customers and solving problems quickly
Strong speaking and writing skills
Team player who can handle change
Positive attitude and eager to learn
Willing to work different shifts, including weekends or late nights
🌟 Bonus if You Have:
Experience staying calm in high-stress situations
Knowledge of de-escalation techniques
Familiarity with customer support software
Some QA (quality assurance) or testing experience
If you enjoy helping people, working with new technology, and want to be part of a cutting-edge team in the self-driving car world — this could be a great fit for you!
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